Hiring Freshers || Customer Support Coordinator

We are seeking a motivated Customer Support Coordinator to help provide excellent service to our customers. This is a full-time work-from-home position based in Kolkata, India. The ideal candidate is someone who enjoys assisting others and has a positive attitude.

Key Responsibilities:

1. **Customer Interaction**: Address customer inquiries via phone, email, and chat. Provide accurate information and ensure a positive experience for each customer.

2. **Issue Resolution**: Help resolve customer issues by identifying problems, researching solutions, and following up to ensure satisfaction.

3. **Documentation**: Maintain accurate records of customer interactions and feedback. Update internal databases with customer information and service updates.

4. **Team Collaboration**: Work closely with other departments to share customer insights and improve service quality. Collaborate on projects aimed at enhancing customer experience.

5. **Feedback Collection**: Gather and report customer feedback to help improve services and products. Use customer insights to help develop new strategies for engagement.

Required Skills and Expectations:

Candidates should possess effective communication skills, both written and verbal, to engage with customers clearly and confidently. A strong desire to assist others and a commitment to high-quality service are essential. Basic computer skills are required, including familiarity with using email and chat platforms. The ability to work independently and manage time effectively is important in this remote role. Previous experience in customer support is a plus but not mandatory.

• Experience

  0 - 6 Years

• No. of Openings

  35

• Education

  10th Pass

• Role

  Customer Support Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home