Support Engineer Jobs

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

As a Sales & Application Engineer in Ludhiana, you will play a crucial role in promoting and selling our products while providing technical support to our customers. Your primary responsibilities will include:- Customer Engagement: Actively reach out to potential clients, understand their needs, and provide them with tailored solutions that meet their requirements.- Product Demonstrations: Conduct demonstrations of products to showcase their features and benefits, ensuring customers have a clear understanding of how the products work.- Technical Support: Provide technical assistance to customers, helping them with any questions or issues they may encounter with our products.- Sales Reporting: Maintain accurate records of sales activities, customer interactions, and market feedback to help the company make informed decisions.- Collaboration with Teams: Work closely with the marketing and engineering teams to ensure that customer feedback is taken into account in product development and promotional strategies.Candidates applying for this position should have a Bachelor's degree in Engineering (B.E.) and 2 to 5 years of relevant experience in sales or technical applications. You should possess strong communication skills to effectively convey product benefits and establish good relationships with clients. A solid understanding of engineering principles and the ability to troubleshoot technical issues will be essential. A proactive attitude, team collaboration skills, and a strong sense of customer service are also key expectations for this role.

Key ResponsibilitiesProvide first-level and second-level technical support to end users.Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices.Troubleshoot hardware, software, network connectivity, and operating system issues.Diagnose and resolve incidents related to Windows, Microsoft 365, email, and business applications.Configure and support user accounts, passwords, and access permissions.Manage IT asset inventory and maintain accurate equipment records.Install software updates, patches, and security applications.Support onboarding and offboarding activities for employees.Escalate complex technical issues to higher-level support teams when required.Maintain helpdesk tickets and document resolutions in accordance with IT procedures.Assist with network troubleshooting, VPN connectivity, and remote user support.Ensure compliance with IT security policies and best practices.

We are looking for a dedicated Hardware Engineer to join our team in Ahmedabad. The ideal candidate will work directly with electronic hardware and contribute to our technology projects. Key Responsibilities:- Design Hardware Components: You will create and develop electronic components and systems that meet project specifications and requirements. - Testing and Validation: Conduct tests on hardware to ensure it functions correctly and meets quality standards. This includes troubleshooting and resolving any hardware-related issues.- Collaboration with Team: Work closely with other engineers and team members to integrate hardware components with software and ensure overall system performance.- Documentation: Maintain clear records of designs, tests, and revisions for future reference and project tracking.- Stay Updated: Continuously learn about new technologies and advancements in hardware engineering to improve processes and product offerings.Required Skills and Expectations:Candidates should have a strong understanding of electronic principles and hardware design. Familiarity with tools like schematic design software and circuit simulation is a plus. You should possess problem-solving skills to diagnose and repair hardware issues efficiently. Attention to detail is crucial for creating reliable and accurate designs. As a Hardware Engineer, you will need to work effectively in a team environment, communicating clearly with colleagues. Candidates must be male and are expected to have a commitment to continuous learning, with a readiness to adapt to new challenges. Experience is not mandatory, making this an excellent opportunity for recent graduates or those with up to six years of experience.

Job Title: Data EngineerExperience: 6+ YearsLocation: BangaloreJob SummaryWe are seeking an experienced Data Engineer with 6+ years of experience in designing, developing, and supporting modern data engineering solutions. The ideal candidate will have strong expertise in Azure, Databricks, PySpark, SQL, Python, AI/ML, and production support. Experience in the Healthcare, Claims, or Payer domain is highly preferred.Key Skills & RequirementsData Engineering & Cloud6+ years of experience in Data Engineering.Strong hands-on experience with Microsoft Azure and Azure Data Services.Expertise in Azure Data Factory (ADF), including pipelines, triggers, monitoring, and troubleshooting.Strong experience with Azure Databricks.Hands-on experience with Delta Tables, PySpark, and Spark SQL.Experience with workflow orchestration tools such as Apache Airflow.Database & SQLExperience with Oracle and Snowflake databases.Strong understanding of SQL-based RDBMS platforms.Advanced SQL skills, including:Complex joinsQuery optimization and performance tuningAnalytical functionsProgramming & AI/MLStrong proficiency in Python (Mandatory).Knowledge of additional programming languages such as Java or Scala is preferred.Hands-on exposure to AI/ML technologies (Mandatory).Experience with AI tools, AI Builder, ML pipelines, or analytics-driven use cases.Production Support & QualityExperience in production support and issue resolution.Strong knowledge of incident management, RCA, and SLA adherence.Experience in data validation, reconciliation, and testing.Exposure to QA automation and data testing frameworks is preferred.Preferred QualificationsExperience working with Optum is preferred.Strong experience in the Healthcare, Claims, or Payer domain.Candidates with Optum experience should clearly mention the duration and role on their resume.Must-Have SkillsAzureAzure Data Factory (ADF)Databricks / PySpark / Spark SQLPythonAdvanced SQLAI/MLGood-to-Have SkillsApache AirflowOracle and SnowflakeHealthcare / Claims / Payer domainOptum experienceProduction Support & QA Automation

We are seeking a motivated Junior Sales Engineer to join our team in Coimbatore. This role is ideal for individuals who are eager to learn and help drive our sales efforts. As a Junior Sales Engineer, your main responsibility will be to support the sales team in promoting our products and assisting customers.Key Responsibilities:- Assist Sales Team: Work closely with senior sales engineers to understand products and sales strategies, helping to prepare for client meetings.- Customer Interaction: Engage with potential customers to explain product features and benefits, addressing their needs and inquiries.- Technical Support: Provide basic technical information and guidance to customers, learning how our products work and how they can benefit clients.- Sales Documentation: Help in preparing sales documents, presentations, and proposals that clearly outline our offerings and solutions.- Market Research: Conduct research on industry trends and competitor products to help identify new sales opportunities and improve strategies.Required Skills and Expectations:- Strong communication skills are essential for interacting with clients and team members.- Basic technical knowledge or interest in engineering or related fields will be helpful.- Willingness to learn and adapt to new challenges in the sales and engineering fields.- Ability to work in a team and contribute positively to group dynamics.- Good organizational skills and attention to detail for managing documentation and sales processes.- A positive attitude and a proactive approach to finding solutions for customers. This role is an excellent opportunity to begin a career in sales engineering while gaining valuable industry experience.

As an Application Support Engineer, you will play a critical role in ensuring the smooth operation of our software applications. You will work closely with users to resolve issues and enhance their experience. Your problem-solving skills and technical knowledge will be essential for success in this position.Key Responsibilities:- Application Monitoring: You will continuously monitor applications to identify potential issues before they affect users.- Issue Resolution: When users encounter problems, you will diagnose and resolve these issues promptly to minimize disruption.- User Support: Provide technical support to users, guiding them through troubleshooting steps and answering their questions.- System Maintenance: Regularly assist in maintaining and updating applications to ensure optimal performance and security.- Documentation: Create and update documentation related to support processes, common issues, and solutions for future reference.- Collaboration: Work closely with development teams to communicate user feedback and help improve application features.Required Skills and Expectations:You should have 3 to 6 years of experience in application support or a similar role. Strong troubleshooting skills are essential, along with a good understanding of software applications and their functionalities. Familiarity with databases and programming languages will be beneficial. Effective communication skills are necessary to interact with both technical and non-technical users. A proactive approach to problem-solving and a willingness to learn new technologies are expected in this role.

Provide on-site support for POS, hardware, software, and networking issues.Install and configure POS machines, switches, routers, printers, laptops, desktops, andperipherals.Install Windows OS and troubleshoot basic Windows/Linux issues.Troubleshoot printers, barcode scanners, receipt printers, cash drawers, and other POSperipherals.Diagnose hardware, software, network, connectivity, and power-related issues.Perform basic LAN, Wi-Fi, IP, and network troubleshooting.Lay, crimp, terminate, and patch Ethernet/network cables.Test systems after installation or repair.Respond to service requests and coordinate with internal teams when required.Maintain service records and complete assigned requests within timelines.Travel to client locations as required.

As a Field Support Engineer, you will play a crucial role in providing technical support to our customers. Your main responsibility will involve troubleshooting and resolving issues with our products on-site. The following points outline your key responsibilities:- Technical Support: You will assist customers in resolving technical issues with equipment or software, ensuring they are operational and functioning as intended.- Installation and Maintenance: You will be responsible for installing new equipment and performing regular maintenance to ensure optimal performance.- Customer Training: You will provide training to customers on how to use our products effectively, helping them understand features and functionalities.- Documentation: You will maintain records of customer interactions, issues resolved, and any technical details to ensure accurate reporting and analysis.- Collaboration with Teams: You will work closely with our engineering and sales teams to communicate common issues and suggest improvements for future releases.For this role, we expect you to have a basic understanding of electronics and IT. Good communication skills are essential, as you will be interacting with customers regularly. You should be a quick learner who is eager to tackle challenges. A keen eye for detail and problem-solving skills will be vital in your day-to-day activities. You should be flexible and able to adapt to varying customer needs, demonstrating professionalism at all times.

We are looking for a skilled Computer Hardware Engineer to join our team in Prayagraj. The ideal candidate will have 1 to 3 years of experience and is expected to work full-time from our office.Key Responsibilities:- Design and Develop Hardware Components: Create and enhance computer hardware parts, ensuring they meet design specifications and performance requirements.- Test and Evaluate Products: Conduct tests on hardware to determine functionality, reliability, and compliance with standards, making necessary adjustments based on findings.- Troubleshoot Issues: Identify and resolve hardware problems efficiently, providing solutions to maintain optimal system performance.- Collaborate with Software Engineers: Work closely with software teams to ensure seamless integration between hardware and software components.- Document Designs and Processes: Maintain detailed documentation of hardware designs, modifications, and testing procedures for future reference and to aid in training.- Stay Updated with Trends: Keep informed of the latest advancements in computer hardware technologies to enhance product development.Required Skills and Expectations:The ideal candidate should possess a strong understanding of computer hardware architecture, along with experience in circuit design and analysis. Proficiency in using design and simulation software is crucial. Good problem-solving skills and the ability to work collaboratively in a team are essential. The candidate should also have strong communication skills to effectively share ideas and findings with colleagues. A Bachelors degree in Computer Engineering or a related field is preferred.

We are looking for an IT Hardware Engineer who will be responsible for managing and supporting hardware systems to ensure smooth operations. This role is ideal for candidates with a solid understanding of IT hardware components and a passion for troubleshooting and maintenance.Key Responsibilities:- Hardware Installation and Maintenance: Install, configure, and maintain hardware components like servers, desktops, printers, and networking equipment to ensure optimal performance.- Troubleshooting and Repair: Diagnose hardware issues and provide timely repairs or replacements, minimizing downtime and maintaining productivity.- System Upgrades: Assess current hardware systems and execute upgrades as needed to keep technology current and efficient.- Inventory Management: Maintain an organized inventory of hardware components and supplies, ensuring that necessary parts are available for repairs and upgrades.- Documentation: Keep accurate records of hardware configurations, maintenance activities, and troubleshooting steps to assist in future support and planning.- Collaboration: Work with other IT staff and departments to provide hardware support and ensure compatibility with existing systems.The ideal candidate should have a minimum of 2 to 5 years of experience in IT hardware engineering. A 12th-grade education is essential. Candidates must possess strong problem-solving skills, attention to detail, and the ability to work effectively in a team. Good communication skills are crucial for collaborating with colleagues and explaining technical issues clearly. A willingness to continuously learn about new technologies is expected as technology evolves rapidly.

We are looking for a motivated Software Engineer to design, develop, test, and maintain software applications. The candidate should have good programming skills, problem-solving ability, and a willingness to learn new technologies.Key ResponsibilitiesDevelop, test, and maintain software applications.Write clean, efficient, and maintainable code.Analyze business and technical requirements.Debug and resolve software issues and bugs.Work with developers, designers, testers, and other teams.Participate in code reviews and software testing.Develop and integrate APIs and databases.Maintain technical documentation.Follow software development standards and best practices.Stay updated with new technologies and development tools.Required SkillsKnowledge of programming languages such as Java, Python, C#, JavaScript, or C++.Understanding of SQL and databases.Basic knowledge of HTML, CSS, and web technologies.Familiarity with Git/version control.Good logical thinking and problem-solving skills.Basic communication and teamwork skills.QualificationsB.E./B.Tech/B.Sc./MCA in Computer Science, IT, or a related field

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.Key Responsibilities:- Troubleshoot Software Issues: Identify and resolve software problems reported by customers, ensuring they have a smooth experience.- Provide Technical Support: Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.- Document Solutions: Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.- Collaborate with Development Teams: Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.- Train Users: Conduct training sessions or create user manuals to educate customers on how to use the software effectively.Required Skills and Expectations:- A bachelors degree in Computer Applications (B.C.A) or Science (B.Sc) is essential for this role.- Freshers are welcome, so you should be eager to learn and develop your skills in software support.- Strong communication skills are important, as you will be interacting with customers regularly.- A basic understanding of software applications and troubleshooting procedures is preferred.- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.

Provide on-site support for POS, hardware, software, and networking issues. Install and configure POS machines, switches, routers, printers, laptops, desktops, andperipherals. Install Windows OS and troubleshoot basic Windows/Linux issues. Troubleshoot printers, barcode scanners, receipt printers, cash drawers, and other POSperipherals. Diagnose hardware, software, network, connectivity, and power-related issues. Perform basic LAN, Wi-Fi, IP, and network troubleshooting. Lay, crimp, terminate, and patch Ethernet/network cables. Test systems after installation or repair. Respond to service requests and coordinate with internal teams when required. Maintain service records and complete assigned requests within timelines. Travel to client locations as required

* Install, configure, maintain, and troubleshoot IT infrastructure, laptops, desktops, servers, and UPS.* Support printers, scanners, and other peripherals.* Resolve hardware, software, OS, application, LAN, Wi-Fi, and connectivity issues.* Provide remote and on-site support to customers and field engineers.* Troubleshoot hardware failures and perform preventive maintenance.* Manage service tickets, assets, and technical documentation.* Coordinate escalations, repairs, replacements, and technical resolutions.* Ensure SLA compliance, system security, and customer satisfaction.

* Provide on-site technical support for client hardware, software, POS systems, and networking issues.* Unbox, install, mount, configure, and set up POS machines and related equipment at customer locations.* Install and configure Windows OS and troubleshoot basic Windows/Linux operating system issues.* Install, configure, and troubleshoot printers, barcode scanners, receipt printers, cash drawers, and other POS peripherals.* Diagnose and resolve hardware, software, network, and connectivity issues.* Troubleshoot physical connectivity issues, faulty hardware components, and local power supply problems.* Perform basic network troubleshooting, including LAN, Wi-Fi, IP configuration, and connectivity issues.* Lay, crimp, terminate, and patch Ethernet/network cables as required.* Conduct testing after installation or repair to ensure all POS equipment and peripherals are working properly.* Respond to customer service requests and resolve technical issues promptly.* Coordinate with internal technical and support teams to resolve complex issues when required.

OverviewAble to troubleshoot hardware problems, and able to support hardware team, able to give technical support and telephone support. He is responsible to keep uptime of all respective stations. He is responsible to maintain up-time for all respective station. He have hardware knowledge. He can able to maintain computer hardware. Ready for travelling in KarnatakaJob DescriptionAble to keep 90% up-time off all station Maintain station up time, sound level, daily reporting collecting document on time, station visit and feedback report to be fill up monthly. Networking Knowledge, Hardware Networking skills

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.

Key ResponsibilitiesRespond to customer inquiries through phone, email, chat, and support ticketing systems.Diagnose, troubleshoot, and resolve technical issues related to products, software, hardware, or services.Guide customers through problem-solving processes and provide clear technical instructions.Escalate complex technical issues to senior support personnel or relevant departments when necessary.Record, track, and document customer interactions, issues, and solutions accurately.Monitor support tickets and ensure timely resolution within defined service levels.Assist customers with product installation, configuration, upgrades, and system usage.Maintain knowledge of company products, services, and technical updates.Collaborate with internal teams to identify recurring issues and recommend improvements.Contribute to the development of support documentation, FAQs, and knowledge base articles.Ensure excellent customer service and maintain positive customer relationships.