Support Engineer Jobs

Job Summary: Identifies opportunities for business expansion in support of the customer sales strategy for supplier offerings. Develops and maintains the business relationship by providing solutions for the company and its defined supplier(s) in a product line, to achieve the identified strategy and business financial objectives. Key Responsibilities: Technical Support: Provide expert technical assistance to customers, answering inquiries, troubleshooting issues, and offering solutions related to our electronics components. Customer Interaction: Interact with customers via email, phone, and live chat to address their technical inquiries, product specifications, and application-related questions. Product Knowledge: Maintain an up-to-date understanding of our product catalog, features, and applications to effectively communicate and provide solutions to customers. Products included but not limited to Passives, Semiconductors (Discrete and ICs), Connectors and cables, Electromechanical products, power supplies and circuit protection, test and Measurements, Opto-Electronics, etc., Inside Sales Support: Collaborate with the inside sales team to assist in identifying customer needs, recommending products, and ensuring customer satisfaction throughout the sales process. Documentation: Document customer interactions and technical solutions, contributing to a knowledge database for reference and training purposes. Problem Solving: Analyze technical challenges and collaborate with cross-functional teams to resolve customer issues effectively and efficiently. Product Improvement: Provide feedback and insights on customer experiences and needs to contribute to product improvements and development. Qualifications Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. Proven experience in the electronics industry, including knowledge of electronic components and their applications. Strong technical acumen, with the ability to understand and explain complex technical concepts to non-technical customers. Excellent communication skills, both written and verbal, with a professional and customer-centric approach. Ability to work independently, prioritize tasks, and manage multiple customer inquiries simultaneously. Familiarity with CRM software and other relevant tools for tracking and managing customer interactions (Added advantage) Problem-solving skills and a commitment to providing top-notch technical support to customers. Work Experience: Typically, 3+ years with a bachelor's or equivalent. Shift timings: UK/US shift hours

Job Title: Hardware Technical Support EngineerLocation: NashikExperience: 1-4 YearsSalary: 15,000 - 25,000Job Summary:We are looking for a skilled Hardware Technical Support Engineer to install, maintain, and troubleshoot computer hardware, networking devices, and IT equipment. The candidate should have strong technical knowledge and problem-solving abilities.Key Responsibilities:Install, configure, and maintain desktops, laptops, printers, and other hardware devicesDiagnose and resolve hardware issues and system failuresProvide on-site and remote technical support to usersTroubleshoot networking issues (LAN/WAN, routers, switches)Perform regular system upgrades and preventive maintenanceManage hardware inventory and documentationCoordinate with vendors for repairs and replacementsEnsure data backup and basic system securityRequired Skills:Strong knowledge of computer hardware and peripheralsBasic networking knowledge (IP addressing, routers, switches)Troubleshooting and problem-solving skillsFamiliarity with operating systems (Windows/Linux basic)Good communication and user-handling skillsQualification:Diploma / Bachelors Degree in IT, Computer Science, or related fieldCertifications like A+, N+, CCNA (preferred)Preferred Skills:Experience in field support or IT service environmentKnowledge of CCTV, biometric systems, or server handling (added advantage)Ability to work under pressure and meet deadlines

As an Application Support Engineer, you will play a vital role in ensuring our applications run smoothly and efficiently. You will be based in our Bangalore office and be responsible for providing top-notch support to end-users.**Key Responsibilities:**- **Application Monitoring:** Regularly check the performance of applications to ensure they are operating correctly and address any issues promptly.- **Incident Management:** Troubleshoot and resolve user-reported problems related to software applications, ensuring minimal disruption to business operations.- **User Support:** Provide technical support to users by answering queries and guiding them in using the applications effectively.- **Documentation:** Maintain detailed records of issues, resolutions, and processes to help improve the support system and educate users.- **Collaboration with Development Teams:** Work closely with software developers to communicate issues and suggest enhancements for better application performance.**Required Skills and Expectations:**- A Bachelor of Engineering (B.E.) degree is mandatory, emphasizing your technical background necessary for the role.- You should have 3 to 5 years of experience in application support or a similar role, showcasing your ability to handle technical challenges.- Strong problem-solving skills are essential, enabling you to diagnose and resolve issues quickly.- Excellent communication skills are crucial, as you will interact with users to provide assistance and gather feedback.- Proficiency in relevant programming languages and tools is expected, helping you to understand and support applications effectively.

As a Desktop Support Engineer in Bangalore, you will be responsible for providing technical assistance and support to end-users. This role is crucial for ensuring that all desktop systems and applications function smoothly.**Key Responsibilities:**- **Troubleshooting Technical Issues**: Work directly with users to resolve problems related to hardware, software, and network connectivity, ensuring minimal disruption to their work.- **Setting Up Desktops and Laptops**: Prepare and configure new devices for employees by installing necessary software, setting up printers, and ensuring that all workers have the tools needed to perform their jobs effectively.- **Providing User Training**: Assist staff in understanding how to use software applications and tools properly, helping them to become more proficient.- **Maintaining Inventory**: Keep track of all computer equipment and software licenses, ensuring that everything is documented and that resources are utilized efficiently.- **Escalating Complex Issues**: Identify problems that cannot be resolved at your level and accurately report them to higher-level IT support for further investigation and resolution.**Required Skills and Expectations:**Candidates should have a bachelor's degree in any relevant field such as B.A, B.Com, or B.E, among others. Strong communication skills are essential for effectively interacting with users and understanding their needs. A basic understanding of computer hardware and software is necessary, along with a willingness to learn new technologies. Candidates should demonstrate problem-solving abilities and a patient attitude when working with users experiencing difficulties. Fresh graduates are encouraged to apply.

**We Are Hiring: Tech-Support Engineer** **Location:** Bhubaneswar **Interview Venue:** Odisha Job Consultancy, 1st Floor, MRF Tyre Building, Opposite Baramunda Bus Stand **Salary:** 20,000+ per monthAre you passionate about networking, IT infrastructure & surveillance systems? Heres your opportunity to join a growing technical team!### Qualification Required:* Bachelors Degree in Computer Science / IT / Electronics or related field* Certifications preferred: **CCNA / CCNP / CompTIA Network+**### Experience:* 12 Years in IT Support or Networking roles* Hands-on experience with **IP Surveillance Systems** (CCTV, NVR/DVR, Remote Monitoring)### Technical Skills: Strong Networking fundamentals (LAN/WAN, VLAN, Routing) Basic knowledge of Cybersecurity tools (Firewalls, EDR, DLP) Troubleshooting & technical support expertise### Key Skills: Excellent communication & problem-solving ability Strong customer service orientation Ability to work in a fast-paced environment Team player with a proactive mindset **Contact HR Saumya Immediate Joiners Preferred!#HiringNow #TechSupportEngineer #ITJobs #NetworkingJobs #CCNAJobs #CyberSecurityCareers #IPSurveillance #BhubaneswarJobs #OdishaHiring #JobOpportunity

Customer Support Executive: ( fresher-2 yrs)Job Title: Customer Support ExecutiveExperience Required: Fresher or 1 Year aboveDepartment: IT / Technical SupportEmployment Type: Full-timeJob SummaryWe are seeking an Customer Support Executive with strong problem-solving skills and good communication abilities. The candidate will be responsible for handling technical queries, troubleshooting issues, and supporting users by using data tools such as SQL and Advanced Excel.Key ResponsibilitiesProvide Level 1 / Level 2 IT support to users via call, email, and ticketing systemsTroubleshoot hardware, software, network, and application-related issuesHandle and resolve IT support tickets within SLA timelinesUse basic SQL queries to fetch, verify, and analyze system or user dataCreate and maintain reports using Advanced Excel (Pivot Tables, Lookups, formulas)Assist users with system access, password resets, and application issuesCoordinate with higher-level technical teams for unresolved issuesDocument issues, solutions, and troubleshooting steps clearlyEnsure professional and clear communication with end users in EnglishRequired Skills & QualificationsBasic experience in IT Support / Technical SupportGood English communication skills (spoken & written)Basic knowledge of SQL (SELECT, WHERE, simple JOINs)knowledge of Advanced MS ExcelUnderstanding of Windows OS, basic networking, and applicationsAbility to handle multiple tickets and prioritize tasksCustomer-focused and solution-oriented mindsetPreferred Skills (Optional)Experience with ticketing tools (ServiceNow, Jira, Freshdesk, Zendesk)Knowledge of Active Directory or user access managementBasic understanding of ITIL processesResumes can be shared to mittal@techturmeric.comImmediate joiner n residing in western line will be highly preferred for interview

IT Helpdesk Engineer- MaleFreshers/ExperiencedCCNA, Firewall, Servers, Network, CCTV CAMERA, DVRFormatting PC, Printers SharingSal:13-20 KEklahare/NASHIK

Role Summary;The Technical Support Manager will be responsible for leading the technical service andsupport function for customers, distributors, and internal teams. This role ensures quickresolution of product issues, preventive maintenance support, troubleshooting, andcoordination with production and quality departments to continuously improve productperformance.Key Responsibilities Respond to customer queries via phone, email, and onsite visits (when required). Diagnose and troubleshoot mechanical / electrical / product-related issues. Guide customers through installation, operation, and basic maintenance procedures. Coordinate with internal service/production teams to resolve issues efficiently. Register service requests, log complaints, track pending calls, and ensure timelyclosure. Provide after-sales support including warranty claims and spare part requests. Maintain daily/weekly service reports and customer feedback records. Train customers and distributors on product usage and safety practices. Communicate recurring issues to R&D/production team for product improvement. Maintain strong relationships with dealers, distributors, and end customers.Required Skills & Qualifications: Diploma / BE in Mechanical / Electrical / Electronics / Mechatronics (preferred). 26 years of experience in technical support / after-sales service / customer supportin manufacturing or industrial products. Strong troubleshooting, problem-solving, and analytical skills. Good communication skills in English and local language. Ability to handle customer escalations with patience and professionalism. Willing to travel to customer sites when needed.Personal Attributes Customer-first mindset Strong leadership and mentoring ability Analytical approach to problem-solving Ability to handle pressure and manage escalations professionally

Job SummaryWe are seeking a technically proficient and customer-focused Support Engineer to provide pre-sales and post-sales support for German-manufactured time server systems deployed across client sites in India. The candidate will serve as the primary interface between the client and internal teams to ensure proper installation, configuration, troubleshooting, and lifecycle support of precision time synchronization devices.Key Responsibilities Installation & Commissioning of NTP/PTP time servers at client sites across India remotely and if required travelling to site (Site travel is not very regularly required). Provide remote and on-site technical support for configuration, diagnostics, and troubleshooting. Interface with German OEM support teams for escalations and firmware/software updates. Prepare and maintain technical documentation, service logs, and reports. Assist clients with network integration, protocol configuration (NTP, PTP, etc.), and security settings. Conduct product demonstrations, training sessions, and user handovers as required. Ensure timely resolution of support tickets, and proactive communication. Perform periodic health checks, maintenance activities, and version upgrades. Coordinate with internal sales and logistics for dispatch / replacement / spares as needed. Assist in creating and maintaining technical documentation and FAQs.Experience & Qualifications 23 years in automation hardware or industrial IT support roles. Bachelor's Degree / Diploma in Electronics, Computer Science, IT, or Instrumentation.Technical Knowledge: Solid understanding of network protocols (TCP/IP, SNMP, NTP, PTP) and Windows server environments. Hands-on experience in installing or supporting hardware-based network devices (e.g., time servers, routers, switches, firewalls). Good knowledge of industrial time synchronization concepts and standards. Ability to read and interpret technical manuals, wiring diagrams, and datasheets. Strong troubleshooting, documentation, and communication skills. Willingness to travel across India (not regularly) for support calls and installations.Soft Skills: Strong communication and interpersonal skills. Excellent problem-solving and analytical thinking. Ability to work collaboratively in a team environment. Customer-oriented mindset.Note: Candidate should reside on western line of Mumbai for easy of travelling and reporting on time.

JOBS REQUIREMENT ERP Support & Implementation @ Kandivali West, MUMBAIWe are a Technology Development Company with a core focus on ERP Development & Implementation with other Development Services Experience in Implementation / Support of ERP Solutions Basic know how of the ERP Domain like Purchase, Sales, Inventory, Production and Financial Accounting, Service etc. Modules Know how on ERP Terminologies like PO, GRN, SO, Invoice etc. Experience of Client Visit and Client Training on ERP Ready to go to Client Places and Train / Support Users Minimum Working Experience of 1-2 Years on the Post of ERP Implementation / Support Executive

Responsibilities:1. Provide technical support to customers via phone, email, or chat to troubleshoot and resolve software issues2. Work closely with software developers to communicate customer feedback and bug reports3. Conduct software testing and quality assurance to ensure products meet customer requirements and industry standards4. Create and maintain technical documentation and user guides for software products5. Collaborate with cross-functional teams to improve software functionality and user experience

Required Candidate profileAge below 50 yearsMin 2 Years of ExperienceAt least a Bachelor/DiplomaExcellent communication skillsMedically FitPermanent settle with familyCan work in any occupation.

Responsible for installing and configuring software and hardwareResponsible for managing network servers and technology toolsImproving the efficiency of current networksMaximise network efficiency, security and troubleshoot network performance

A Desktop Support Engineer Will Help Install, Upgrade and Troubleshoot Hardware and Software Systems.required Candidate Profileage Below 50 Yearsmin 2 Years of Experienceat Least a Bachelor/diploma