Desktop Support Engineer 12th Pass Fresher Jobs in Ahmedabad

We are looking for Hardware Repair candidates in (add city name) ! Duties and Responsibilities Replace/Repair - System board , Display assembly, Webcam , Speaker, Fan, Bezel, Heatsink ,Touchpad , Specific Keyboard ,HDD ,Top cover, Controller board ,PCB,I/O board.

Troubleshooting and Issue Resolution:Responding to user requests and troubleshooting hardware and software issues via phone, email, or in person. System Setup and Configuration:Installing, configuring, and maintaining computer systems, software, and peripherals. Software and Hardware Maintenance:Ensuring systems are up-to-date with the latest software and hardware, including security patches and updates. User Support and Training:Providing guidance and training to users on the use of computer systems and software. Remote Support:Utilizing remote access tools to troubleshoot and resolve issues for users who are not physically present. Documentation:Creating and maintaining documentation, such as user manuals and technical instructions. Hardware and Software Management:Tracking and managing hardware and software inventories, including procurement and disposal.

. Responsible for providing first level support to Desktops, Laptops, Printers (Network and Standalone), and telecom devices related, business and functional applications related incidents /Service requests.2. Responsible to diagnose, verify, record and report equipment/hardware, system non - performance or downtime and Software errors.3. Responsible for configuration of desktop / laptop / printer configuration and application/software installation / transfer4. Responsible to facilitate installation, Movement, addition or change related to Desktop / laptop /Printers.

Hardware & Networking skills, System Administration, OS Installation, Assembling & desembling pc

Candidate should have good experience or knowledge in Hardware & Network in IT profile.Graduation or Diploma in relevant field completed Freshers can also apply

Desktop Support EngineerJob Summary:We are seeking a highly skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of their desktops, laptops, and mobile devices. If you have a passion for troubleshooting, excellent communication skills, and a strong technical background, we want to hear from you!Responsibilities:- Provide technical support and troubleshooting for desktops, laptops, and mobile devices- Install, configure, and maintain Windows 10/11 operating systems and applications (MS-Office 365, Acrobat Reader, etc.)- Troubleshoot and resolve hardware and software issues- Manage antivirus software and ensure system security- Collaborate with other teams to resolve complex technical issues- Communicate technical information to non-technical end-users- Document incident resolutions and maintain accurate recordsRequirements:- 1-3 years of experience in IT industry handling end-user support- Proven experience in troubleshooting and resolving desktop-related issues- Strong knowledge of Windows operating systems (Win 10/11) and applications (MS-Office 365, etc.)- Excellent communication and interpersonal skills- Graduation in Computer Science or related field is a mustQualifications:- Bachelor's degree in Computer Science, IT, or related field- Certification in desktop support or related field (added advantage)Salary Package:- Competitive salary package ranging from 12,000 to 15,000 rupees per monthExperience:- 1-3 years of experience in desktop support or related fieldWhat We Offer:- Opportunities for professional growth and development- Collaborative and dynamic work environment- Recognition and rewards for outstanding performance- Flexible working hours and remote work options- Access to cutting-edge technologies and tools- Comprehensive training and development programs

Address user tickets regarding hardware, software and networkingWalk customers through installing applications and computer peripheralsAsk targeted questions to diagnose problemsGuide users with simple, step-by-step instructionsConduct remote troubleshootingTest alternative pathways until you resolve an issueCustomize desktop applications to meet user needsRecord technical issues and solutions in logsDirect unresolved issues to the next level of support personnelFollow up with clients to ensure their systems are functionalReport customer feedback and potential product requestsHelp create technical documentation and manuals

- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals- Address user tickets regarding hardware, software and networking- Walk customers through installing applications and computer peripherals- Ask targeted questions to diagnose problems- Guide users with simple, step-by-step instructions- Conduct remote troubleshooting- Test alternative pathways until you resolve an issue- Customize desktop applications to meet user needs- Record technical issues and solutions in logs- Direct unresolved issues to the next level of support personnel- Follow up with clients to ensure their systems are functional- Report customer feedback and potential product requests- Help create technical documentation and manuals

Should have hands on experience in desktop Basic knowledge in server. Excellent communication skills. Min 1 - 2 yrs experience. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Should have good working experience on DNS etc. Hands on experience working on servers will be an added advantage. Good communication skills. Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Should be able to join immediately or in a weeks time.

Essential Job Functions1.) 1+ Year of experience in field of IT hardware (Servers + Desktops + Network)2.) Must have Diploma/degree in Engg field3.) Should have worked in organization of our size/type4.) Certification in - Microsoft / hardware / OEM shall be added benefits5.) Should have knowledge on OS (Microsoft / Redhat)6.) Should know English / Hindi / Gujarati language7.) Should be able to travel by own vehicle to Rajkot / Baroda / Ahmedabad and Surat8.) Banking knowledge is essential from IT perspective