Desktop Administration Fresher Jobs in Chennai

Dynacons Systems & Solutions Ltd Desktop Support Freshers required for Field Support Location: Coimbatore & Chennai Open Position : 5 Nos Qualification- Any Graduate / 3 Yrs Diploma / Bsc CSE /BCA /BE Salary: CTC: 14.5 K Per Month, + traveling experience, R. Thiruvenkadam, Mob 9894533449Email ID r.thiruvenkadam@dynacons.comJDDesktop Engineer Fresher or 1 Year Qualification- Any Graduate / 3 Yrs Diploma/any Degree End-User Support - Desktop / Laptop / Printers SupportInstall desktop / Laptop OS, mail Client, applications such as MS Office Adobe Acrobat, WinZip, WinRar, as per Customers software deployment policy, and add or remove accessories, peripherals lick Printer DMP, scanner,Maintain inventory of spares at CUSTOMER Locations. Spares to be used or issued on a need basis after approval from the concerned CUSTOMERConfiguration of printers, scanners, etc.Configuration of internet settings and proxy settingsConfiguration of mail clients and troubleshooting mail client related issuesTroubleshoot and resolve desktop/laptop OS issuesTroubleshooting printer/scanner related issues at users desktop/laptop and reporting hardware issues to vendors

*We are Hiring!!!*Job Details : Desktop Support Engineer (Field Work)Salary Range : 13k - 17kQualification : Degree/ Diploma / ITIExperience : 6 Months - 1 YearDay shift & 6 day's workingTwo wheeler must ( Fuel Allowances will be provided)Skills Needed : OS installation and Trouble shootingOpening the Desktop and Replacing the partsGood Communication skillsLocation : Madhavaram ,Chennai.Roles & Responsibilities :* Provide first-level support for hardware, software, and networking issues.* Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.* Install, configure, and maintain operating systems and applications* (Windows, macOS, Linux, etc.).* Assist employees with IT-related problems via phone, email, or in-person.* Provide guidance on using software applications and IT equipment.* Train users on new software and system updates.

Job Responsibilities:1. Technical Support:Provide first-level technical support to end-users for hardware, software, and network issues.Diagnose and troubleshoot desktop, laptop, printer, and other peripheral device issues.Assist users with software installations, configurations, and updates.2. Incident Management:Log and track all incidents and service requests in the helpdesk ticketing system.Ensure timely resolution of issues in accordance with established service level agreements (SLAs).Escalate unresolved issues to higher-level support or specialized teams as necessary.3. User Assistance:Respond promptly to user queries and provide effective solutions to technical problems.Assist users in setting up and using email, productivity software, and other applications.Provide guidance on basic IT security practices and data protection.4. System Maintenance:Perform routine maintenance and updates on desktop systems and software.Conduct hardware and software inventory management.Ensure that all systems are kept up-to-date with security patches and antivirus definitions.5. Documentation and Reporting:Maintain detailed records of support requests, troubleshooting steps, and resolutions.Create and update user manuals, FAQs, and knowledge base articles.Generate reports on helpdesk activities and performance metrics.6. Onboarding and Offboarding:Set up and configure workstations for new employees, including hardware, software, and network access.Conduct IT orientation sessions for new hires.Decommission and reconfigure equipment for departing employees.7. Remote Support:Provide remote support to users working offsite or from home.Use remote desktop tools to diagnose and resolve issues without physical access.8. Customer Service:Maintain a high level of customer satisfaction through effective communication and prompt resolution of issues.Follow up with users to ensure issues are fully resolved and to provide additional assistance if need.

IT-System AdminMin 6 months expKnowledge in Server Hardware, Laptop/Desktop, Networking concepts, Firewall concepts, Storage device(NAS), Asset Management

.Answering customer inquiries and listen to their problems/asks Troubleshooting customer reported problems Remote support and On-site support. Identifying root causes for the problems and taking corrective and preventive steps. Installation of OS and software. Providing training to the customer on software and solutions. Product demonstration to customers.Two wheeler is must for this job,3 months training provided.Looking for people who is willing to do field work.

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.

Roles and Responsibilities of Desktop Support Engineer Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.