Looking For Customer Success Manager

HIRING ALERT!!! is looking for Customer Success Manager Role !!!Job Title: Customer Success ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success.The CSM is responsible for:1. Monitoring Renewal Score2. Tracking inquiry consumption3. Identifying renewal-risk customers4. Coordinating with:Sales (for upgrades)Ads/Growth (for extra leads)5. Ensuring:Right leads go to right customersBefore expiry, not after6. Running renewal-save playbooksThey are NOT responsible for closing dealsThey ARE responsible for renewal confidence. Skills Set Required: 4€“10 years in:Customer SuccessAccount ManagementPost-sales ownershipWorked in:SaaSMarketplaceLead-based businessesComfortable with:Excel / Google SheetsDashboardsTalking to sales & ops teamsKnows:CRM systemsRenewal cyclesKey Responsibilities: Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.Collaborate with Customer Support teams to improve customer experience and satisfaction. Stay up-to-date with industry trends and best practices in customer retention and loyalty programs. Map and analyze every touchpoint in the customer journey to identify friction points. Implement loyalty programs or exclusive benefits that show customers they are valued. Send timely and relevant updates, tips, and value-driven content to keep customers engaged. Address negative feedback early and turn it into an opportunity to delight the customer. Analyze churn data to understand why customers leave and implement solutions to prevent future loss. Interested Candidates can share their Resume:

• Experience

  4 - 8 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.B.A)

• Role

  Customer Success Manager

• Industry Type

  IT-Hardware & Networking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  . Provide when Require