Looking For Customer Success Manager

HIRING ALERT!!!

is looking for Customer Success Manager Role !!!

Job Title: Customer Success Manager

Location: Central Delhi

Job Type: Full-Time

Department: Marketing / Customer Success.

The CSM is responsible for:

1. Monitoring Renewal Score

2. Tracking inquiry consumption

3. Identifying renewal-risk customers

4. Coordinating with:

Sales (for upgrades)

Ads/Growth (for extra leads)

5. Ensuring:

Right leads go to right customers

Before expiry, not after

6. Running renewal-save playbooks

They are NOT responsible for closing deals

They ARE responsible for renewal confidence.

Skills Set Required:

410 years in:

Customer Success

Account Management

Post-sales ownership

Worked in:

SaaS

Marketplace

Lead-based businesses

Comfortable with:

Excel / Google Sheets

Dashboards

Talking to sales & ops teams

Knows:

CRM systems

Renewal cycles

Key Responsibilities:

Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.

Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.

Collaborate with Customer Support teams to improve customer experience and satisfaction.

Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.

Map and analyze every touchpoint in the customer journey to identify friction points.

Implement loyalty programs or exclusive benefits that show customers they are valued.

Send timely and relevant updates, tips, and value-driven content to keep customers engaged.

Address negative feedback early and turn it into an opportunity to delight the customer.

Analyze churn data to understand why customers leave and implement solutions to prevent future loss.

Interested Candidates can share their Resume:

• Experience

  4 - 8 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.B.A)

• Role

  Customer Success Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  . Provide when Require