Customer Success Manager

White Crystal

must be proficient in digital platform.

responsibilities:-

- lower chum rate;

- major challenge for revenue growth;

- contextual product education’

- should create guided walkthroughs & onboarding processes;

- monitors product usage;

- major goal must be account expansion;

- develops healthy customer relationship

- enhances customer training;

- evaluates and analyses customer needs;

- builds trust & transparency with clients;

- onboards new clients;

- acts as a customer advocate;

- encourages customers to upgrade their products;

- promotes customer loyalty;

- provide customer resolutions quickly;

- promoting the product & brand in an effective manner;

- has to work with account teams to plan and execute long term account plans to

facilitate retention & growth via product and new business unit expansion;

- manage the proactive customer life cycle leading to high rate of renewal & growth.

traits required: -

- proven track record of meeting & exceeding targets;

- understanding of enterprise saas business motions & customer lifecycle;

- proven ability to develop working relationships at all levels of management, both

inside your company & within customer accounts;

- experience with sales, project management, account portfolio planning &

prioritization;

- ability to prioritize, multi-task, and perform effectively under pressure;

- excellent written & spoken communication skills;

- possess top-notch organizational and analytical skills, especially with

salesforce/gainsight knowledge;

- understanding of virtualization and cloud computing (hypervisors, vmware, xen);

- track record of successful planning & execution of executive business reviews;

- experience with migration between on-premise & cloud platform;

- experience with system administration with linux (ubuntu, centos, redhat),

microsoft office, microsoft 365, google workspaces;

- experience in generating expansion opportunity & securing references from your

portfolio will be a great advantage.

• Experience

  5 - 7 Years

• No. of Openings

  2

• Education

  M.B.A/PGDM, Any Bachelor Degree, Professional Degree

• Role

  Customer Success Manager

• Industry Type

  Real Estate / Property / Construction

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office