Walk-in Partner Success Manager

Werize

role description

• responsible for collecting kyc documents from partners/customers and updating loan account status records.

• connecting with partners/customers to get the right documents in a timely and accurate way, via phone, email or chat.

• responsible for verification of the documents received form the partners/customers.

• maintaining a positive, empathetic, and professional attitude toward customers at all times.

• take accountability to learn and understand about the company products inside and out.

• keeping records of customer interactions, transactions, comments, and complaints.

requirements:

• effective communication, interpersonal skills and confident speaking skills.

• must be able to effectively communicate and deal with partners/customers.

• comfortable with multitask, prioritization and time management.

• comfortable working with targets.

• adhering to regulatory requirements.

qualifications/eligibility:

• experience working with telephonic document collection team with minimum of one year in financial services or loan operations

• knowing multiple languages will be a added advantage – hindi, english, telugu, tamil, kannada, etc

• experience with loans systems & crm such as leads square, freshdesk, livechat etc

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Diploma

• Role

  Partner Success Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  No. 251, Ground, First Floor, 17th Cross, 5th Main, 6th Sector