Customer Accounts Manager

Anlage Infotech

Responsibilities

Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients

Operate as the lead point of contact for any and all matters specific to your customers

Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors

Mine the existing accounts for new business possibilities and utilising available resources to drive account retention and growth

Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW

Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives

Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.

Requirements

Bachelors degree or higher in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school

4+ years of experience in enterprise account management or business development in a SaaS company

Ability to provide client service to a large number of client accounts with passion, strong initiatives and positive attitude

Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs and cross-functional project management

Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

Consultative sales background or experience as a solutions engineer is a plus

Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus

Strong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure

Experience : 4 - 10 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Accounts Manager

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India