Customer Success Manager - Delhi NCR

Hungrybulb Technologies Private Limited

Job Profile: Customer Success Executive (IoT Solutions)

Company:

Position: Customer Success Executive

Location: Delhi

Experience Level: 2–5 years in Customer Success/Support, preferably in IoT or SaaS industries

Employment Type: Full-Time

Role Overview:

The Customer Success Executive will play a critical role in ensuring that customers derive

maximum value from ’s IoT solutions. You will guide customers through

onboarding, ensure solution adoption, and integrate the platform into their daily operations. Your

role will also involve measuring tangible and intangible outcomes, building strong customer

relationships, and driving continuous improvement for their business success.

Key Responsibilities:

1. Onboarding & Adoption:

• Guide customers through the onboarding process, including device setup, platform

training, and operational integration.

• Develop customized adoption plans tailored to the customer’s specific industry and

operational requirements.

• Conduct training sessions for stakeholders (factory owners, plant managers, supervisors,

and operators) to ensure full utilization of the IoT solution.

2. Customer Engagement:

• Establish strong relationships with customers by serving as the primary point of contact

for all solution-related queries.

• Collaborate with stakeholders to ensure the solution becomes an integral part of their

daily operations.

• Regularly engage with customers to address challenges, highlight benefits, and ensure

satisfaction.

3. Value Realization:

• Capture tangible outcomes (., increased efficiency, reduced downtime, energy

savings) and intangible outcomes (., improved decision-making, enhanced

operational visibility) on a regular basis.

• Work with customers to document baseline performance and measure improvements.

• Present weekly/monthly reports showcasing the benefits of the solution and identifying

additional optimization opportunities.

4. Customer Advocacy:

• Experience

  10 - 20 Years

• No. of Openings

  01

• Education

  Diploma, B.E, B.Tech

• Role

  Customer Success Manager

• Industry Type

  Industrial Products / Heavy Machinery

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office