Customer Service Manager (Full Time)

Job Responsibilities:

 Drive all post-sales customer engagements to success

 Drive continuous improvement of customer experience

 Act as the first point of contact for support

 Build and expand a robust support team

 Consistently work on recording feedback via client surveys and make maximum use of feedback to

bring changes

 Collaborate with internal partners in Sales, Marketing, Product, etc.

 Support revenue through cross-sell and up-sell activities

 Drive new business growth through referral activity and client advocacy

 Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to

customer support

 Engage in maximum review of support operations via analytics, documentation, reports and metrics

 Effectively communicate review outcomes to strengthen the team and operations

 Attract and retain high potential individual contributors into team

• Experience

  4 - 8 Years

• No. of Openings

  1

• Education

  Graduate (B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Ed, B.Pharma, B.Sc)

• Role

  Customer Service Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Face interview location

  nidhi.barot20@dess.net