Customer Service Manager (Full Time)

Job Responsibilities:

ï‚· Drive all post-sales customer engagements to success

ï‚· Drive continuous improvement of customer experience

ï‚· Act as the first point of contact for support

ï‚· Build and expand a robust support team

ï‚· Consistently work on recording feedback via client surveys and make maximum use of feedback to

bring changes

ï‚· Collaborate with internal partners in Sales, Marketing, Product, etc.

ï‚· Support revenue through cross-sell and up-sell activities

ï‚· Drive new business growth through referral activity and client advocacy

ï‚· Effectively manage the lifecycle of Customer Success Activities, from onboarding & and training to

customer support

ï‚· Engage in maximum review of support operations via analytics, documentation, reports and metrics

ï‚· Effectively communicate review outcomes to strengthen the team and operations

ï‚· Attract and retain high potential individual contributors into team

• Experience

  4 - 8 Years

• No. of Openings

  1

• Education

  Graduate (B.B.A, B.C.A, B.Com, B.Tech/B.E, B.Ed, B.Pharma, B.Sc)

• Role

  Customer Service Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Face interview location

  nidhi.barot20@dess.net