Executive/Senior Executive Customer Success

Moglix

1 - 3 Years
1 Openings
2.0-3.0 Lac/Yr
Vapi

Key Skills

Customer Accounts Manager Escalation Manager Customer Success Customer Relationship

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Job Description

Objective

The incumbent would be responsible for increasing customer satisfaction, decreasing churn, and increasing product adoption or opportunities for revenue expansion.

Role Responsibilities

�The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timelines. usage tracking, fulfillment and invoicing support and measuring OTIF etc.

�Managing the Suppliers Pick Up Plan and ensure that Pick up SLAs are met.

�Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.

�Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.

�Coordinating with teams for End-to-End Order Status from Supplier Pickups with Delivery (Order Life Cycle).

�Producing regular status, and quarterly activity reports to Moglix leadership.

�Managing support issues and escalations for Moglix customers

Key Skills :- Negotiation, Communication, Operations excellence

Experience : 1 - 3 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Success Executive

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India

About Moglix

Business & Industrial Supplies
We are an Asia-based E-commerce company intensively inclined towards B2B procurement of industrial supplies in particular MRO, Safety, Electricals, Lighting, Cleaning & Housekeeping, Office Stationary & Supplies, Power Tools and many more industry essentials.

We take pride in delivering world-class services and, our clients are well aware of the fact that we do not just deliver products; we deliver a satisfying experience, which has enabled us to forge strong relationship with our customers. Its a cultural belief that is demonstrated every day, through exceptional customer service, product selection and, paramount industry knowledge.