Customer Service Training Job Vacancies in Gurgaon

Call-Center Executive/BPO (Remote, India) About Company: Yellow Calls is a fast-growing outsourcing call center providing top-tier services like telemarketing, customer support, data collection, and market monitoring. We are expanding our international team and looking for a motivated Business Development Executive to drive new client growth. https://yellowcalls.in/About the RoleAs a BPO Call Center Executive, you will be the first point of contact for our customers and prospects, managing both inbound and outbound interactions. Your mission is to deliver exceptional service, foster strong relationships, and drive business outcomes. This role is vital to our brand reputation and customer retention strategy.Only candidates with Outbound Telesales Cold Calling / Warm Calling Location: Gurugram, Haryana (Hybrid/On-site) Position/Employment type: Remote - Shift Timings: 9:30 to 6:30 Pm & 6:30 to 3:30 Am Salary: 14.000-17.000 Rs Net/month Experience: 1+ years in BPO, call center Key Responsibilities: Make Outbound Calls to potential customers to promote and sell products/services and make feedback. Calls Understand customer needs and offer suitable products/services Follow scripts and sales techniques to persuade customersFollow up with interested prospects to close sales Introduce the company's products or services to customers clearly and persuasively Understand and explain the key features, benefits, and pricing of the product or service being offered. Record and Maintain Customer Data Requirements: Languages: English, Hindi both fluent; Multilingual abilities to support diverse customer demographics are preferable. High school diploma or equivalent; bachelors degree preferred. 12 years of experience in a BPO, call center, or customer service environment. Strong verbal and written communication with excellent active listening ability. Customer-centric attitude with empathy, patience, and adaptability. Effective problem-solving, multitasking, and time management skillsWhat We Offer: Competitive salary with performance bonuses 28 paid vacation daysGrowth in an international, collaborative team Internet costs compensation

Training Calendar Creation : Create Sales Plan basis training need identification. Training Delivery and Governance Train team on Product selling and customer experience management. Ensure implementation of training guidelines at stores. Travel stores to train the CROs and conduct training need analysis trainings resulting in increase in sales.Operations: Monitor, review and drive performance of CRO Drive training to achieve targets for new and existing store staff Identify gaps & create solutions to improve the induction & output of store staffRole of a Trainer(i) Preparing PJP in consultation with the respective D2C Head and execute training & coaching of store staff members as per PJP(ii) Trainers to do 24 Training man-days in a month (Total 144 in six months) which will be mix of performance coaching at stores & classroom training(iii) Trainers will be assigned 25-30 stores for a quarter which will form part of the monthly regular PJP.(iv) Coaching the entire store staff members to enhance their knowledge, performance and customer experience - Following the work ways at stores (Currently: Conducting Morning Huddle, EDAC, ensuring DKT & JKQ participation, doing iCoach, Fitness certificate, coaching store staff members basis TNI etc. The count of coaches and Fitness Certificates to be done on a daily basis are to be mutually agreed.Role of Trainer(i) Conducting regular refreshers of store staff members(ii) Drive and administer online DKT & JKQ for store staff members, ensure participation(iii) Sharing daily reports and participate in monthly reviews at circle/regional level with business head(iv) Trainers to attend the booting of all new GO-LIVEs conducted by the central team. They have to keep themselves updated and ensure that same is cascaded to all the aligned store members(v) Trainers to conduct the Day 1 of the NHIP training. That's primarily on Introduction to the company, Code of conduct and career path.