Customer Engineer Jobs

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.**Key Responsibilities:**- **Troubleshoot Software Issues:** Identify and resolve software problems reported by customers, ensuring they have a smooth experience.- **Provide Technical Support:** Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.- **Document Solutions:** Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.- **Collaborate with Development Teams:** Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.- **Train Users:** Conduct training sessions or create user manuals to educate customers on how to use the software effectively.**Required Skills and Expectations:**- A bachelors degree in Computer Applications (B.C.A) or Science (B.Sc) is essential for this role.- Freshers are welcome, so you should be eager to learn and develop your skills in software support.- Strong communication skills are important, as you will be interacting with customers regularly.- A basic understanding of software applications and troubleshooting procedures is preferred.- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.

We are looking for a technically strong and commercially driven Sales Engineer to identify business opportunities, engage industrial customers, and promote automation, IoT, and industrial communication solutions. The role involves technical sales, customer relationship management, solution selling, and achieving sales targets.Key Responsibilities:Generate new business opportunities through customer visits, networking, OEMs, dealers, and system integratorsUnderstand customer requirements and recommend suitable automation, IoT, and industrial solutionsConduct product presentations, demonstrations, and coordinate with technical teams for solution implementationFollow up on enquiries, quotations, payments, and maintain strong customer relationshipsPrepare proposals, maintain CRM records, and monitor sales pipeline and performance metricsAchieve sales targets while supporting project execution and customer satisfactionRequired Skills & Qualifications:Diploma/BE/B.Tech in Electronics & Communication, Electrical & Electronics, Instrumentation, Mechatronics, Automation, or related engineering disciplines1-5 years of experience in industrial automation, electrical/electronics product sales, IoT, or technical support (Freshers with strong technical aptitude may also apply)Basic knowledge of PLC, SCADA, Sensors, Modbus, Ethernet, IoT, and Industry 4.0 conceptsStrong communication, presentation, negotiation, and customer handling skillsProficiency in MS Office and CRM tools preferred

Troubleshooting and Support Diagnosing and resolving software issues Providing remote and in-person support Documenting technical issues and solutions Managing software licenses and inventory Monitoring and maintaining network connections Creating and maintaining documentation Escalating complex issues Assign technician if required

We are looking for a Remote Support Engineer to join our team in Pune. This role is ideal for recent graduates or those with limited experience. You will provide technical support to clients remotely, helping them resolve issues with software and hardware.**Key Responsibilities:**- **Troubleshoot Technical Issues:** You will diagnose and solve hardware and software problems for clients, ensuring minimal downtime.- **Provide Customer Support:** Engage with clients via phone, email, or chat to support and guide them through technical difficulties.- **Document Issues and Solutions:** Keep thorough records of problems and their resolutions to help improve service quality and build a knowledge base.- **Install and Configure Software:** Assist clients in setting up and configuring their software applications to ensure they operate smoothly.- **Maintain System Performance:** Regularly monitor clients' systems and recommend necessary updates or upgrades to enhance performance.**Required Skills and Expectations:**A diploma in a relevant field is necessary for this position. You should have strong problem-solving skills and the ability to communicate technical information clearly to clients. A basic understanding of computer hardware and software is essential. You should be comfortable working in a fast-paced environment and have a willingness to learn. Patience and a friendly demeanor are important as you will be interacting with clients who may be frustrated with technical issues. Being punctual and reliable is crucial since this is a full-time office job.

JOB DESCRIPTION - SALES ENGINEER (Hybrid Role)Company: R.K. AutomationLocation: Delhi NCRPosition: Sales Engineer - Hybrid (Field + Office)Employment Type: Full TimeRole OverviewWe are hiring a Sales Engineer for a hybrid role involving both field sales and office-based business development activities. The candidate will be responsible for lead generation, customer meetings, technical discussions, quotations, order conversion, and payment collection.Automation product knowledge is preferred; however, candidates with strong learning ability may also be considered.

Key responsibilities:1. Managing customer relations2. Traveling to customer locations for tools servicing/after-sales service3. Working on the promotion of new toolsQualities We Are Looking For -1. Quick learner2. Basic Fluency in English3. Knowledge of Tally (preferred)

Promote and sell company's engineering instruments to various industries in India.Develop and maintain a strong relationship with clients and ensure customer satisfactionGenerate new business leads and build a robust sales pipelineDevelop and implement sales strategies to achieve sales targetsKeep up-to-date with market trends, industry developments, and competitor activities.Provide products demonstrations and technical support to customersPrepare and submit sales reports to management on a regular basis.Attend industry events, exhibitions, and conferences, to promote company's products and services.

Service Engineer - maintenance of Mechanical & Electrical equipment. They might be needed to install Mechanical & Electrical equipment diagnosed and resolve the issue.Responsibility Deliverable-1.Communicating with the customer to ensure that services are being delivered effectively.2.Promptly following up on service request and providing customer feedback.3.Monitoring and maintaining the performance of Mechanical / Electrical equipment.4.Explain new features and suggest upgrades to customers.5.Providing recommendations about new features and product improvements.6.Ordering and stocking materials as needed.7.Providing clear customer feedback.8.Ability to communicate clearly with team members and clients.9.Writing reports on a regular basis and presenting findings to managers.Required Skills-1. Analytical thinking skills.2.Good verbal communication skills.3.Knowledge of computer operating systems software.4. problem-solving skills.5.Good interpersonal skills and ability to work with a customer or team to resolve Mechanical system problems.6.Time management skills and ability to prioritize tasks according to urgency.7.Being able to respond to emergencies in a timely manner and complete tasks within set deadlines.8. Ability to communicate clearly with team members and clients.9. Ability to talk and sell to customers about new features and upgrades, if necessary, as part of their job specification

As a Customer Engineer, you will play a crucial role in providing excellent technical support and assistance to our clients. You will be responsible for ensuring customer satisfaction by understanding their needs and resolving any issues they encounter with our products and services.**Key Responsibilities:**- **Technical Support:** Provide assistance to customers by troubleshooting and resolving technical issues related to our products, ensuring they receive timely and effective solutions.- **Product Installation:** Assist in installing and configuring our products at client locations, ensuring everything is set up correctly for maximum performance.- **Customer Training:** Educate clients on how to use our products efficiently, helping them understand features and best practices to enhance their experience.- **Feedback Collection:** Gather feedback from customers regarding their experience with our products, which will help us improve our offerings.- **Documentation:** Maintain accurate records of customer interactions and resolutions, helping us track issues and solutions for future reference.**Required Skills and Expectations:**Candidates should have a diploma in a related field and possess strong communication skills to interact effectively with customers. You should be a quick learner, eager to understand technical details, and able to work well under pressure. A problem-solving attitude is essential, along with basic technical knowledge related to our products. Being a team player is important, and you should have the ability to manage time efficiently to handle multiple tasks. Prior experience is not required, but a passion for technology and customer service is a must.

Job Responsibility- Visit OEM, EMS, LED lighting, electrical, and electronics manufacturing companies across GujaratGenerate new customer leadsMeet purchase managers, production teams, and factory ownersPromote electronic components, including:MOSFETsDriver ICsCapacitorsBridge RectifiersDiodesResistorsConnectors and related BOM componentsUnderstand customer requirements and coordinate with internal team for quotations and sourcingMaintain regular follow-up with customers for RFQs, samples, approvals, and ordersDevelop strong customer relationships for repeat businessTrack competitor activity and market trendsSubmit daily visit and follow-up reportsRequired Qualifications and skills- Diploma / B.Tech / BE in Electronics, Electrical, ECE OR, Any graduate with relevant industrial/B2B sales experienceShould know the use of EXCEL. Gujarati-speaking preferredMust be comfortable with industrial travelTwo-wheeler preferredGood knowledge of local industrial areas is an advantage

Component level debugging, Testing and technical support of microcontroller based LED based Display Systems and Fingerprint based Attendance Recording Systems having interfaces like RS232,RS485,Ethernet, Wifi,Bluetooth, USB,etc.

We are looking for a Sales & Marketing Engineer to join our team in Hyderabad. The ideal candidate will have 2 to 5 years of relevant experience and a diploma in a technical field. This full-time role is suitable for male candidates and will require working from the office.**Key Responsibilities:**- **Customer Engagement:** Build and maintain relationships with clients by understanding their needs and providing tailored solutions. This will help foster loyalty and satisfaction.- **Technical Support:** Assist clients with any technical inquiries related to our products. This will ensure the clients are well-informed and supported, enhancing their overall experience.- **Sales Strategy Development:** Develop and implement effective sales strategies to achieve targets. This will involve research and analysis of market trends to identify opportunities for growth.- **Product Demonstration:** Conduct product demonstrations and presentations to potential customers. This is crucial for showcasing the benefits and features of our offerings.- **Market Analysis:** Monitor and analyze market trends and competitor activities to stay ahead. This information will help in adjusting our strategies to remain competitive.**Required Skills and Expectations:**The candidate should have strong communication skills to engage effectively with clients. Technical knowledge related to our products is essential to provide accurate information and support. A results-driven attitude and the ability to work independently are necessary for achieving sales targets. The ideal candidate should also be proactive in identifying new sales opportunities and adapting to changes in the market. Time management and organizational skills will be important to manage multiple clients and tasks effectively.

As a Customer Engineer, your main goal is to provide excellent technical support and service to our clients. You will work directly with customers to resolve their product issues and ensure satisfaction.**Key Responsibilities:**- **Technical Support:** Assist customers with troubleshooting and resolving technical issues related to our products while ensuring timely and effective solutions.- **Product Installation:** Help in the installation and configuration of products at customer locations, ensuring they are set up for optimal performance.- **Customer Communication:** Maintain clear and friendly communication with customers to understand their needs, gather feedback, and provide updates on their queries.- **Documentation:** Document all customer interactions and technical resolutions in a systematic manner to ensure accurate record-keeping and knowledge sharing within the team.- **Continuous Learning:** Stay updated with the latest product features and industry trends to provide informed support and contribute to customer education.**Required Skills and Expectations:**- A diploma in a relevant field is required.- Candidates should have 0 to 4 years of experience in a technical support role.- Strong communication skills are essential for effectively interacting with customers and understanding their concerns.- Problem-solving abilities are crucial, as you will need to analyze situations and come up with effective solutions quickly.- A collaborative approach is expected, as you will work closely with team members to enhance the customer experience.This role requires a male candidate who is willing to work from the office in Jabalpur.

As a Customer Support Engineer, you will be essential in helping customers resolve technical issues while providing top-notch service. Your role will involve working directly with clients to ensure their satisfaction and understanding of our products.**Key Responsibilities:**- **Technical Support:** Assist customers with product-related issues, guiding them through troubleshooting steps to resolve their concerns effectively.- **Customer Interaction:** Engage with clients via phone, email, or in-person to gather information about their technical needs and provide timely solutions.- **Documentation:** Maintain detailed records of customer interactions and technical issues in our support system to ensure accurate tracking and follow-up.- **Feedback Collection:** Gather customer feedback regarding our products and services, reporting insights to improve our offerings and service quality.- **Collaboration:** Work closely with the engineering and product teams to escalate complex issues and support product improvements.**Required Skills and Expectations:**A successful candidate will have a Bachelors degree in Engineering (B.E). Candidates should be comfortable working in a team environment and exhibit strong problem-solving skills. Excellent communication skills are essential for effectively conveying technical information to customers. A customer-focused attitude is vital, along with the ability to handle stressful situations calmly. Candidates with 0 to 5 years of experience will be considered, making this an ideal opportunity for recent graduates as well as those with some work experience. Being detail-oriented and organized will help you manage customer queries efficiently.

Job DescriptionConfiguration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf Motivated

Job Title: Sales Engineer - Office Automation / Production PrintingCompany OverviewN Tech Solutions Pvt. Ltd., based in Jamshedpur, is an authorized partner of Xerox India, dealing in a wide range of office automation and printing solutions across Bihar & Jharkhand, including Mono & Colour MFDs, Production Printers, and Post-Press Equipment.Role OverviewThe Sales Engineer will be responsible for driving sales of Xerox office automation and production printing solutions by combining technical understanding with strong customer engagement. The role involves handling government, corporate, and commercial clients, ensuring solution-based selling.Key ResponsibilitiesGenerate new business opportunities in assigned territory (Jharkhand / Bihar)Promote and sell:Xerox Mono & Colour MFDsProduction Printers (Light & Mid Production)Post-press equipment (binding, cutting, label cutting, etc.)Understand customer requirements and recommend cost-effective solutions (Capex / CPC models)Conduct product demos and technical presentationsPrepare techno-commercial proposals, tenders (GeM / Govt.), and quotationsHandle negotiations and close orders profitablyCoordinate with Xerox and internal service/logistics teams for smooth executionManage key accounts and ensure repeat business (AMCs / FSMA / consumables)Track competition and pricing trends in the marketKey Skills RequiredStrong knowledge of Office Automation / Printing IndustryAbility to handle institutional & government customersGood understanding of cost-per-copy (CPC) and contract-based sellingExcellent communication, presentation & negotiation skillsBasic IT/networking knowledge for device integrationQualification & ExperienceDiploma / B.Tech / BE (Electronics / IT / Mechanical preferred)2-5 years experience in Office Automation / Copier / Printing industry (preferred)Experience in handling Xerox / similar OEM products will be an advantageKey Performance Indicators (KPIs)Monthly & quarterly sales target achievementNew account acquisition (Govt. / Corporate / Commercial)Conversion of enquiries into ordersRevenue from AMCs / FSMA / consumablesCustomer retention & repeat businessReporting ToSales Manager / DirectorLocationJamshedpur

As a Flight Attendant based in Bangalore, you will play a crucial role in ensuring the safety and comfort of passengers during their journeys. This full-time position is open to candidates with 0 to 6 years of experience and requires a minimum educational qualification of 12th pass. **Key Responsibilities:**- **Ensure Passenger Safety:** You will be responsible for briefing passengers on safety procedures and ensuring compliance with safety regulations throughout the flight.- **Assist Passengers:** Help passengers with boarding and disembarking, and address any queries they may have to ensure a positive flying experience.- **Serve Meals and Beverages:** You will provide food and drink services, ensuring that passengers are comfortable and their needs are met during the flight.- **Manage Emergencies:** In case of an emergency, you will take charge and execute safety protocols effectively, keeping passengers calm and informed.- **Maintain Cleanliness:** You will ensure the cabin and all service areas are clean and organized, creating a pleasant environment for passengers.**Required Skills and Expectations:**- Strong communication skills are essential for interacting with passengers and crew effectively.- A friendly and approachable personality will help in creating a welcoming atmosphere on board.- The ability to work in a team is vital, as you will collaborate closely with fellow crew members.- Basic problem-solving skills will be important for addressing passenger concerns and emergencies.- Flexibility in working hours is required, as flights may operate at different times and on weekends.

Roles & Responsibilities Proficiency in servicing QR Printers, Printers Etc.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.Promptly following up on service requests and providing customer feedback.Monitoring equipment and machinery performance and developing preventative maintenance measures.Conducting quality assurance and safety checks on all equipment.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.Providing recommendations about new features and product improvements.Monitoring inventory and reordering materials when needed.Conducting research and attending workshops to remain abreast of industry developments.Writing reports and presenting findings to Managers and Supervisors regularly.Skills & experience A Diploma or bachelor's degree in engineering is preferred.Two-wheeler is MandatoryA relevant certificate or license is advantageous.A valid driver's license and willingness to travel.Excellent active listening and customer service skills.The ability to deal with multiple requests without being overwhelmed.The ability to remain professional under pressure.Superb work ethic and a growth mindset.

Job DescriptionConfiguration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf Motivated

Job DescriptionProvide technical support for GPS devicesTroubleshoot hardware & software issuesAssist with installation & configuration.Strong knowledge of GPS tracking systems & troubleshooting.Exp. installation, issue resolution.Familiarity with CRM software & ticketing tools.Configuration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf MotivatedCompany Profile:Geotracker Mobile Resources Management Private LtdGeotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc

Job DescriptionProvide technical support for GPS devicesTroubleshoot hardware & software issuesAssist with installation & configuration.Strong knowledge of GPS tracking systems & troubleshooting.Exp. installation, issue resolution.Familiarity with CRM software & ticketing tools.Configuration & Programming of wireless data modems for IoTNOC based support to field engineering teamSystem provisioning on ERPMIS generationTesting & DebuggingImpart technical trainingResolve Technical QueriesEnsure ticket resolution within TATDesired Candidate ProfileB.Tech/Diploma in Computers, E&CAbove 75% in Class XIIExcellent CommunicationExcellent IT skills, Excel, Word, AndroidTeam playerCalm, mature & able to handle difficult situationsHigh EnergySelf MotivatedCompany Profile:Geotracker Mobile Resources Management Private LtdGeotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc