Customer Engineer Jobs

Service Engineer - Automation Industrial AutomationExperience: 6-9 YearsLocation: PuneHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Service Engineer - Automation with strong experience in industrial automation equipment and control systems. The role involves installation, commissioning, troubleshooting, preventive maintenance and providing technical support to customers at site.Key Responsibilities:Install, commission and service automation systems.Troubleshoot PLC, HMI, VFD, servo and control system issues.Conduct preventive and corrective maintenance.Provide onsite technical support and resolve customer issues.Coordinate with engineering and project teams.Prepare service reports and technical documentation.Travel to customer sites as required.Relevant Skillset:Industrial Automation, Service Engineering, PLC, HMI, VFD, Servo, SCADA, Sensors, Control Systems, Electrical Troubleshooting, Installation, Commissioning, Preventive Maintenance, Field Service, Customer Support

The Sales & Application Engineer will be a key member of the team, responsible for driving sales and providing technical support to clients. This role requires a blend of engineering knowledge and strong sales skills, suitable for individuals looking to make an impact in a dynamic environment.Key Responsibilities:- Client Engagement: Interact with clients to understand their technical needs and provide effective solutions based on the companys products.- Sales Strategy: Develop and implement sales strategies to meet targets and expand market presence, utilizing both technical and customer insights.- Product Demonstrations: Conduct product demonstrations and presentations to showcase the benefits and features, ensuring clients grasp the product value thoroughly.- Technical Support: Provide ongoing technical assistance to clients, addressing any concerns and ensuring satisfaction with solutions provided.- Market Research: Stay updated on industry trends and competitor products, helping shape the sales approach and product offerings.Required Skills and Expectations:Candidates should hold a Bachelor's degree in Engineering (B.E) and have 2 to 8 years of relevant experience in sales or application engineering. Strong communication and interpersonal skills are essential for interacting with clients effectively. The ideal candidate must be technically proficient, with a good understanding of engineering concepts pertinent to the products. Being results-driven and motivated to meet sales goals is critical, along with the ability to work independently from a home environment.

SERVICE ENGINEERRole: Service EngineerLocation: RajapalayamEligibilityAge: 21-40 yearsQualification: ITI / Diploma / UG DegreeBike & Valid Driving License: MandatoryWillingness to learn and continuously upgrade technical skillsGood customer service and communication skillsKey ResponsibilitiesDiagnose and troubleshoot hardware and software issues.Perform service, repair and installation activities.Use diagnostic tools and follow service procedures.Identify and replace faulty parts.Maintain service reports and job records.Ensure customer satisfaction and timely service completion.Continuously update product and technical knowledge.Preferred SkillsTroubleshooting Electronics & PCB Basics Software/Firmware Diagnostic Tools Parts Knowledge Customer Handling Warranty & Service Process IoT/Smart DevicesOffice LocationSpot Care Engineering24C, Velayutham Road,Behind Lovely Offset,Near Karuppasamy Cutting,Sivakasi - 626123, Tamil Nadu, IndiaContact: 8344422258Email: info@spotcareengineering.comEmail: spotcareengineering@gmail.com

Position: Technical Support Executive(Chat Process)Department: Technical Support / Customer SupportExperience: 6 Months - 3 YearsEmployment Type: Full-TimeLocation: Perungudi, ChennaiJob SummaryWe are looking for a Technical Support Executive - Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.Key Responsibilities- Handle customer technical queries through live chat in a professional and timely manner.- Understand customer concerns and identify the root cause of technical issues.- Provide step-by-step troubleshooting and appropriate solutions through chat.- Assist customers with product/service-related technical issues.- Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).- Escalate complex or unresolved issues to the appropriate technical team.- Maintain accurate records of customer interactions and issue resolutions.- Follow up on pending or escalated issues whenever required.- Maintain proper chat etiquette, professionalism, and customer-friendly communication.- Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.Required Skills & Qualifications- 6 months - 3 years of experience in Technical Support, Chat Support, Customer Support, or IT Support.- Good written communication skills in English.- Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.- Good typing speed and accuracy. (Avg 30 WPM)- Ability to multitask and handle multiple chat interactions when required.- Customer-focused attitude with good patience and professionalism.- Willingness to work in rotational shifts, if required.

We are seeking a motivated Junior Sales Engineer to join our team in Coimbatore. This role is ideal for individuals who are eager to learn and help drive our sales efforts. As a Junior Sales Engineer, your main responsibility will be to support the sales team in promoting our products and assisting customers.Key Responsibilities:- Assist Sales Team: Work closely with senior sales engineers to understand products and sales strategies, helping to prepare for client meetings.- Customer Interaction: Engage with potential customers to explain product features and benefits, addressing their needs and inquiries.- Technical Support: Provide basic technical information and guidance to customers, learning how our products work and how they can benefit clients.- Sales Documentation: Help in preparing sales documents, presentations, and proposals that clearly outline our offerings and solutions.- Market Research: Conduct research on industry trends and competitor products to help identify new sales opportunities and improve strategies.Required Skills and Expectations:- Strong communication skills are essential for interacting with clients and team members.- Basic technical knowledge or interest in engineering or related fields will be helpful.- Willingness to learn and adapt to new challenges in the sales and engineering fields.- Ability to work in a team and contribute positively to group dynamics.- Good organizational skills and attention to detail for managing documentation and sales processes.- A positive attitude and a proactive approach to finding solutions for customers. This role is an excellent opportunity to begin a career in sales engineering while gaining valuable industry experience.

Key ResponsibilitiesRespond to customer inquiries through phone, email, chat, and support ticketing systems.Diagnose, troubleshoot, and resolve technical issues related to products, software, hardware, or services.Guide customers through problem-solving processes and provide clear technical instructions.Escalate complex technical issues to senior support personnel or relevant departments when necessary.Record, track, and document customer interactions, issues, and solutions accurately.Monitor support tickets and ensure timely resolution within defined service levels.Assist customers with product installation, configuration, upgrades, and system usage.Maintain knowledge of company products, services, and technical updates.Collaborate with internal teams to identify recurring issues and recommend improvements.Contribute to the development of support documentation, FAQs, and knowledge base articles.Ensure excellent customer service and maintain positive customer relationships.

As a Software Support Engineer, your main responsibility will be to help customers and users with software-related issues. You will be the first point of contact for users who face challenges while using our software, and your goal is to resolve these issues efficiently.Key Responsibilities:- Troubleshoot Software Issues: Identify and resolve software problems reported by customers, ensuring they have a smooth experience.- Provide Technical Support: Offer guidance and assistance to users via phone, email, or chat, addressing any inquiries they may have about the software.- Document Solutions: Record and maintain detailed logs of customer interactions and solutions provided to enhance the knowledge base and improve future support.- Collaborate with Development Teams: Work closely with software developers to report severe issues and provide user feedback for ongoing improvements.- Train Users: Conduct training sessions or create user manuals to educate customers on how to use the software effectively.Required Skills and Expectations:- A bachelors degree in Computer Applications (B.C.A) or Science (B.Sc) is essential for this role.- Freshers are welcome, so you should be eager to learn and develop your skills in software support.- Strong communication skills are important, as you will be interacting with customers regularly.- A basic understanding of software applications and troubleshooting procedures is preferred.- A problem-solving mindset and the ability to work well under pressure are vital for success in this position.

We are looking for a technically strong and commercially driven Sales Engineer to identify business opportunities, engage industrial customers, and promote automation, IoT, and industrial communication solutions. The role involves technical sales, customer relationship management, solution selling, and achieving sales targets.Key Responsibilities:Generate new business opportunities through customer visits, networking, OEMs, dealers, and system integratorsUnderstand customer requirements and recommend suitable automation, IoT, and industrial solutionsConduct product presentations, demonstrations, and coordinate with technical teams for solution implementationFollow up on enquiries, quotations, payments, and maintain strong customer relationshipsPrepare proposals, maintain CRM records, and monitor sales pipeline and performance metricsAchieve sales targets while supporting project execution and customer satisfactionRequired Skills & Qualifications:Diploma/BE/B.Tech in Electronics & Communication, Electrical & Electronics, Instrumentation, Mechatronics, Automation, or related engineering disciplines1-5 years of experience in industrial automation, electrical/electronics product sales, IoT, or technical support (Freshers with strong technical aptitude may also apply)Basic knowledge of PLC, SCADA, Sensors, Modbus, Ethernet, IoT, and Industry 4.0 conceptsStrong communication, presentation, negotiation, and customer handling skillsProficiency in MS Office and CRM tools preferred

Troubleshooting and Support Diagnosing and resolving software issues Providing remote and in-person support Documenting technical issues and solutions Managing software licenses and inventory Monitoring and maintaining network connections Creating and maintaining documentation Escalating complex issues Assign technician if required

JOB DESCRIPTION - SALES ENGINEER (Hybrid Role)Company: R.K. AutomationLocation: Delhi NCRPosition: Sales Engineer - Hybrid (Field + Office)Employment Type: Full TimeRole OverviewWe are hiring a Sales Engineer for a hybrid role involving both field sales and office-based business development activities. The candidate will be responsible for lead generation, customer meetings, technical discussions, quotations, order conversion, and payment collection.Automation product knowledge is preferred; however, candidates with strong learning ability may also be considered.

Key responsibilities:1. Managing customer relations2. Traveling to customer locations for tools servicing/after-sales service3. Working on the promotion of new toolsQualities We Are Looking For -1. Quick learner2. Basic Fluency in English3. Knowledge of Tally (preferred)

Promote and sell company's engineering instruments to various industries in India.Develop and maintain a strong relationship with clients and ensure customer satisfactionGenerate new business leads and build a robust sales pipelineDevelop and implement sales strategies to achieve sales targetsKeep up-to-date with market trends, industry developments, and competitor activities.Provide products demonstrations and technical support to customersPrepare and submit sales reports to management on a regular basis.Attend industry events, exhibitions, and conferences, to promote company's products and services.

Service Engineer - maintenance of Mechanical & Electrical equipment. They might be needed to install Mechanical & Electrical equipment diagnosed and resolve the issue.Responsibility Deliverable-1.Communicating with the customer to ensure that services are being delivered effectively.2.Promptly following up on service request and providing customer feedback.3.Monitoring and maintaining the performance of Mechanical / Electrical equipment.4.Explain new features and suggest upgrades to customers.5.Providing recommendations about new features and product improvements.6.Ordering and stocking materials as needed.7.Providing clear customer feedback.8.Ability to communicate clearly with team members and clients.9.Writing reports on a regular basis and presenting findings to managers.Required Skills-1. Analytical thinking skills.2.Good verbal communication skills.3.Knowledge of computer operating systems software.4. problem-solving skills.5.Good interpersonal skills and ability to work with a customer or team to resolve Mechanical system problems.6.Time management skills and ability to prioritize tasks according to urgency.7.Being able to respond to emergencies in a timely manner and complete tasks within set deadlines.8. Ability to communicate clearly with team members and clients.9. Ability to talk and sell to customers about new features and upgrades, if necessary, as part of their job specification

As a Customer Engineer, you will play a crucial role in providing excellent technical support and assistance to our clients. You will be responsible for ensuring customer satisfaction by understanding their needs and resolving any issues they encounter with our products and services.Key Responsibilities:- Technical Support: Provide assistance to customers by troubleshooting and resolving technical issues related to our products, ensuring they receive timely and effective solutions.- Product Installation: Assist in installing and configuring our products at client locations, ensuring everything is set up correctly for maximum performance.- Customer Training: Educate clients on how to use our products efficiently, helping them understand features and best practices to enhance their experience.- Feedback Collection: Gather feedback from customers regarding their experience with our products, which will help us improve our offerings.- Documentation: Maintain accurate records of customer interactions and resolutions, helping us track issues and solutions for future reference.Required Skills and Expectations:Candidates should have a diploma in a related field and possess strong communication skills to interact effectively with customers. You should be a quick learner, eager to understand technical details, and able to work well under pressure. A problem-solving attitude is essential, along with basic technical knowledge related to our products. Being a team player is important, and you should have the ability to manage time efficiently to handle multiple tasks. Prior experience is not required, but a passion for technology and customer service is a must.

Job Responsibility- Visit OEM, EMS, LED lighting, electrical, and electronics manufacturing companies across GujaratGenerate new customer leadsMeet purchase managers, production teams, and factory ownersPromote electronic components, including:MOSFETsDriver ICsCapacitorsBridge RectifiersDiodesResistorsConnectors and related BOM componentsUnderstand customer requirements and coordinate with internal team for quotations and sourcingMaintain regular follow-up with customers for RFQs, samples, approvals, and ordersDevelop strong customer relationships for repeat businessTrack competitor activity and market trendsSubmit daily visit and follow-up reportsRequired Qualifications and skills- Diploma / B.Tech / BE in Electronics, Electrical, ECE OR, Any graduate with relevant industrial/B2B sales experienceShould know the use of EXCEL. Gujarati-speaking preferredMust be comfortable with industrial travelTwo-wheeler preferredGood knowledge of local industrial areas is an advantage

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.

Design and develop microservices using Go that power our AI cloud platform`s core functionalityBuild and maintain Kubernetes-based infrastructure for container orchestration and workload managementImplement and optimize cloud native solutions for scalability, reliability, and performanceContribute to code reviews, technical documentation, and knowledge sharing within the engineering teamExplore and integrate emerging cloud native technologies like Volcano, Prometheus, and service mesh solutionsDesign distributed systems architecture for high-availability AI workload processingCollaborate with DevOps and SRE teams to ensure production reliability and monitoringLeverage AI-assisted coding tools (GitHub Copilot, ChatGPT, Cursor IDE, etc.) to boost productivity and code qualityYou`ll thrive here if you7+ years of software engineering experience with focus on distributed systems and cloud native technologiesStrong proficiency in Go with deep understanding of concurrency patterns and standard librariesFamiliarity with Python or other backend languages for polyglot development environmentsHands-on Kubernetes experience including development, deployment, and maintenance of production clustersSolid understanding of microservices architecture design patterns and implementation best practicesExperience with containerization technologies (Docker, containerd) and container runtime optimizationProblem-solving mindset with ability to independently design and implement complex system componentsStrong collaboration and communication skills for working in cross-functional teamsExperience using AI-assisted coding tools and willingness to integrate them into development workflowBonus qualificationsFamiliarity with cloud native ecosystem tools such as Prometheus, Grafana, Volcano, or service mesh technologiesOpen source contributions to cloud native projects (Kubernetes, CNCF ecosystem)Experience with large-scale Kubernetes cluster operations and troubleshooting in production environmentsKnowledge of microservices architecture patterns including circuit breakers, service discovery, and distributed tracingKnowledge of Mandarin.

Roles & Responsibilities Proficiency in servicing QR Printers, Printers Etc.Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.Promptly following up on service requests and providing customer feedback.Monitoring equipment and machinery performance and developing preventative maintenance measures.Conducting quality assurance and safety checks on all equipment.Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.Providing recommendations about new features and product improvements.Monitoring inventory and reordering materials when needed.Conducting research and attending workshops to remain abreast of industry developments.Writing reports and presenting findings to Managers and Supervisors regularly.Skills & experience A Diploma or bachelor's degree in engineering is preferred.Two-wheeler is MandatoryA relevant certificate or license is advantageous.A valid driver's license and willingness to travel.Excellent active listening and customer service skills.The ability to deal with multiple requests without being overwhelmed.The ability to remain professional under pressure.Superb work ethic and a growth mindset.

As a Flight Attendant based in Bangalore, you will play a crucial role in ensuring the safety and comfort of passengers during their journeys. This full-time position is open to candidates with 0 to 6 years of experience and requires a minimum educational qualification of 12th pass. Key Responsibilities:- Ensure Passenger Safety: You will be responsible for briefing passengers on safety procedures and ensuring compliance with safety regulations throughout the flight.- Assist Passengers: Help passengers with boarding and disembarking, and address any queries they may have to ensure a positive flying experience.- Serve Meals and Beverages: You will provide food and drink services, ensuring that passengers are comfortable and their needs are met during the flight.- Manage Emergencies: In case of an emergency, you will take charge and execute safety protocols effectively, keeping passengers calm and informed.- Maintain Cleanliness: You will ensure the cabin and all service areas are clean and organized, creating a pleasant environment for passengers.Required Skills and Expectations:- Strong communication skills are essential for interacting with passengers and crew effectively.- A friendly and approachable personality will help in creating a welcoming atmosphere on board.- The ability to work in a team is vital, as you will collaborate closely with fellow crew members.- Basic problem-solving skills will be important for addressing passenger concerns and emergencies.- Flexibility in working hours is required, as flights may operate at different times and on weekends.