Customer Calling Job Vacancies in Hooghly

Job Role of Back Office AssistantThe role mainly involves:Data entry and record maintenanceDocumentation verificationBanking operations supportMIS and report preparationCustomer file managementCoordination with branch and operations teamMain ResponsibilitiesDocumentation WorkVerify customer documentsMaintain account opening forms and loan filesUpdate KYC recordsScan and upload documents into the systemData Entry & Record KeepingEnter customer and transaction detailsMaintain databases and Excel sheetsUpdate daily operational reportsBanking Operations SupportAssist in account opening processSupport cheque processing and transaction recordsHandle back-end banking activitiesCustomer Support (Limited)Resolve basic customer queriesCoordinate with customers for pending documentsFollow up for verification or approval processMIS & ReportingPrepare daily/monthly reportsMaintain operational records for audit purposesCoordination WorkCoordinate with sales team, branch staff, and managersSupport finance and compliance departmentsSkills RequiredBasic computer knowledgeMS Excel and MS OfficeGood typing speedCommunication skillsAttention to detailDocumentation handling abilityEligibility CriteriaUsually required:Any GraduateFreshers can applyBasic English communicationComputer knowledge preferredSalary Range (India)Freshers: 1.5 LPA - 2.5 LPAExperienced: 3 LPA+ depending on company and experienceWork EnvironmentOffice-based jobFixed working hours in most companiesLess field workLess sales pressure compared to sales rolesCareer GrowthBack Office Assistant Operations Executive Senior Operations Officer Branch Operations Manager

Key ResponsibilitiesClient/Student Engagement: Conducting inbound and outbound calls to engage with prospective students or clients. Information & Guidance: Providing information about educational programs, courses, products, or career opportunities. Problem-Solving: Addressing client inquiries, concerns, and needs in a professional and empathetic manner. Process Management: Guiding clients through enrollment processes, scheduling appointments, and following up on leads or inquiries. Record Keeping: Maintaining accurate records of client interactions and progress. Performance: Meeting performance metrics related to client satisfaction or conversion rates. Key SkillsCommunication: Exceptional verbal communication, active listening, and persuasive speaking skills. Interpersonal Skills: Strong empathy, patience, and the ability to build rapport over the phone. Problem-Solving: Effectively resolving issues and providing appropriate recommendations. Tech Proficiency: Comfort with digital communication platforms and telecommunication systems. Confidentiality: Maintaining sensitive client information with discretion. Qualifications & ExperienceEducation: A bachelor's degree in a related field such as psychology, counseling, human resources, or a related discipline is often required. Experience: Previous experience in counseling, customer service, sales, or human resources is frequently preferred.