Customer communication: Answering calls, sending payment reminders, and communicating with customers to verify account status Debt collection: Negotiating payment terms, creating repayment plans, and starting legal action when necessary Record keeping: Maintaining accurate records of payment plans and other relevant information Policy adherence: Ensuring that the company's policies are in line with state and federal regulations Conflict resolution: Finding peaceful solutions to issues between the business and the client Training and mentoring: Training and mentoring staff members in the collections department Collaboration: Coordinating with sales, accounting, and legal departments Research: Researching accounts based on company records Reporting: Preparing monthly feedback reports on payment collections