Client Support Executive Jobs

Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers

6- days workingOffice Timming id 10:00-7:00CRMCRM ToolsGood communication skillsMS OfficeCoordination skillsFollow upsKey skills:Order & Lifecycle Management:Customer Retention & Engagement:Database Management:Conflict Resolution

We are looking for a Chat Support Executive in Indore, India, to provide excellent customer support through online chat. This role is ideal for individuals with a passion for helping others and a knack for effective communication.As a Chat Support Executive, you will interact with customers via chat to address their inquiries, resolve issues, and provide product information. Key responsibilities include:- **Customer Interaction**: Engage with customers through chat to answer their questions and assist them with their concerns promptly and professionally.- **Problem Resolution**: Identify customer issues and find effective solutions, ensuring a positive experience and timely follow-up on all requests.- **Product Knowledge**: Stay informed about company products or services so that you can provide accurate information and support to customers.- **Documentation**: Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments for future reference.- **Team Collaboration**: Work closely with team members and supervisors to share insights and improve customer service strategies.To be successful in this role, candidates should have strong written communication skills, a friendly and approachable demeanor, and a basic understanding of customer service principles. Being detail-oriented and able to work independently in a remote environment is essential. A complete high school education and proficiency in using chat software are required, while prior experience in customer service is an advantage but not mandatory.

Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and details provided by customers

Chat Support Executive International BPOLocation: Sector 75, MohaliSalary: 20,000 30,000 CTCWorking Days: 5 DaysShifts: RotationalInterview Mode: Only Face-to-FaceApply: WhatsApp/Call 7878424845Job Description:We are hiring Chat Support Executives for a leading International BPO in Mohali. The role involves handling customer queries via chat, ensuring quick resolution, and delivering high-quality support.Responsibilities:Provide chat-based support to international customersResolve queries with accuracy & professionalismMaintain interaction logs and service qualityAchieve performance and productivity targetsEligibility:Graduation in any streamExcellent written English communicationComfortable with rotational shiftsBPO experience preferred (freshers can also apply)Apply Now Drop your CV at 7878424845Note: Only face-to-face interviews#ChatSupport #ChatSupportExecutive #InternationalBPOJobs #BPOJobsMohali #MohaliJobs #CustomerSupportJobs #ChatProcessJobs #BPOHiring #GraduatesJobs #JobInMohali #RotationalShiftJobs #5DaysWorking #CustomerServiceJobs #InboundProcess #OutboundProcess #HiringNow #ApplyNow #JobSearchIndia #SupportExecutiveJobs #TechSupportJobs

Job Title: Functional Consultant - Microsoft Dynamics 365 (Business Central / F&O - Finance & SCM)Company: SamadhanLocation: Ranchi (Work from Office)Experience: 2 - 10 YearsSalary: Negotiable Based on ExperienceEmployment Term: 3-Year AgreementAbout SamadhanSamadhan is a specialized ERP manufacturing solutions provider delivering digital transformation using Microsoft Dynamics 365 Platform. We help manufacturing, trading, and service organizations streamline their operations through modern cloud-based ERP systems.As we expand our project delivery capabilities, we are looking for dedicated and skilled Dynamics 365 Functional Consultants to join our team in Ranchi.Role OverviewThe Functional Consultant will work on the implementation of Microsoft Dynamics 365 Business Central and/or Dynamics 365 Finance & Operations (Finance & SCM) for manufacturing and trading industry clients. The role involves business process analysis, solution design, configuration, training, deployment, and post-go-live support.Key Responsibilities1. Requirement Gathering & Business Analysis- Conduct workshops with clients to understand business needs, especially in manufacturing, finance, supply chain, sales, and procurement.- Map client processes and identify gaps within ERP functionality.- Translate business requirements into functional specifications.2. Implementation & Solution Design- Lead full-cycle implementation of D365 Business Central or D365 F&O (Finance/SCM).- Configure modules based on manufacturing-centric business processes.- Prepare functional design documents (FDD), FRDs, BRDs, and process flows.- Work closely with the development team for customizations, enhancements, and integrations.3. Data, Testing & Deployment- Oversee master and transactional data migration activities.- Create test scenarios, conduct UAT, and ensure solution stability.- Provide end-user training and prepare training materials.- Drive go-live execution, cutover planning, and post-deployment support.4. Support & Process Optimization- Troubleshoot and resolve functional issues in BC and F&O environments.- Enhance and optimize existing ERP setups for industry-specific workflows.- Provide continuous functional support to clients.Required Skills & Qualifications- 2 - 10 years of experience in ERP functional consulting (D365 BC or D365 F&O Finance/SCM).- Strong domain knowledge in:- Finance: GL, AR, AP, FA, Cash & Bank, Costing- SCM: Procurement, Inventory, Order Management, Warehousing- Manufacturing (Highly Preferred): BOM, Routing, Production Planning, MRP- Ability to run client workshops independently and lead solution discussions.- Hands-on experience in module configuration, documentation, and UAT.- Strong analytical, communication, and problem-solving abilities.- Experience working with cross-functional technical and development teams.Preferred / Good to Have- Understanding of manufacturing workflows such as MTS, MTO, subcontracting, quality, planning.- Microsoft certifications in Business Central or F&O.- Experience with Power BI or Power Platform apps.- Experience in third-party integrations or API-based interfaces.Why Join Samadhan?- Work with a fast-growing ERP manufacturing solutions company.- Opportunity to contribute to impactful projects across industries.- Competitive compensation, growth opportunities, and ongoing skill development.- Collaborative work environment in our Ranchi development center.

As a Chat Support Executive, you will provide excellent customer service through online chat platforms. You will assist customers by answering their questions and resolving issues promptly and effectively.Key Responsibilities:- **Customer Interaction:** Engage with customers through chat, addressing their inquiries and concerns in a friendly manner. You should listen actively and understand their needs to provide accurate responses.- **Problem Resolution:** Identify customer issues and troubleshoot them efficiently. You may need to guide customers through solutions or escalate complex issues to appropriate teams if necessary.- **Product Knowledge:** Maintain up-to-date knowledge of our products and services. You will need to explain features and benefits clearly to customers, helping them make informed decisions.- **Documentation:** Accurately document interactions with customers using internal systems. This will help in tracking issues and improving service quality based on customer feedback.Required Skills and Expectations:- Strong communication skills, both written and verbal, are essential for conveying information clearly and effectively. You should be able to interact confidently with customers.- Basic computer skills are necessary, including familiarity with chat software and online navigation. A good typing speed will also help in responding to customers promptly.- A positive attitude and a willingness to learn are vital, especially for those with less experience. Teamwork and adaptability will support your success in this role.

We are looking for a dedicated Chat Support Executive to join our team. This role is perfect for individuals who enjoy helping others and can communicate effectively through chat. If you are detail-oriented and eager to learn, we want to hear from you!Key Responsibilities:1. **Customer Assistance**: Respond to customer inquiries via chat in a friendly and professional manner. You will provide accurate answers about products, services, and policies.2. **Issue Resolution**: Identify and troubleshoot customer issues to ensure swift resolution. You will guide customers through problem-solving steps and escalate complex issues when necessary.3. **Documentation**: Maintain accurate records of customer interactions. You will log chat conversations and update customer information as needed to ensure follow-ups are accurate.4. **Feedback Collection**: Gather customer feedback to improve services. You will encourage customers to share their thoughts and relay any important information to the management team for service enhancements.Required Skills and Expectations:Ideal candidates should possess strong communication skills and be comfortable writing clearly and concisely. Basic computer skills, including familiarity with chat software and internet browsing, are essential. A calm demeanor under pressure and a willingness to learn are crucial for success in this role. Additionally, candidates should be available to work full-time from home and have reliable internet access. Although experience is not required, a positive attitude and eagerness to assist customers are highly valued.

We are looking for a Chat Support Executive to provide excellent customer service through online chat. The ideal candidate will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for every user.Key Responsibilities:1. **Customer Assistance**: Respond to customer queries promptly and accurately via chat, creating a friendly space for communication.2. **Issue Resolution**: Identify and troubleshoot problems faced by customers, guiding them toward solutions and ensuring their satisfaction.3. **Product Knowledge**: Maintain a strong understanding of the company