Customer Support Executive Jobs

We are looking for a dedicated Customer Support Executive to join our team in Amritsar, Shri Guru Ram Dass Jee International Airport. This full-time position is ideal for freshers who have completed their 12th grade. Your role will focus on helping customers with inquiries and providing excellent support.Key Responsibilities:- Responding to Customer Inquiries: You will assist customers by answering their questions and addressing their concerns through various communication channels.- Providing Product Information: You will give accurate information about our products and services, ensuring customers understand their options.- Resolving Issues: You will help troubleshoot problems and find solutions to enhance customer satisfaction.- Maintaining Records: You will document customer interactions and feedback, ensuring our records are up to date for future reference.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills to interact effectively with customers. You should be patient and have a positive attitude as you handle inquiries and complaints. Basic computer skills are essential to manage customer records and information efficiently. Being a team player and having a willingness to learn are important traits we value. Overall, you should be committed to providing excellent customer service and helping those you interact with.

WE ARE HIRING - TELUGU CUSTOMER SUPPORT EXECUTIVES Location: Kirti Nagar, Delhi Process: Customer Support Languages Required: Telugu, Hindi & English Salary: 22,000 - 25,000 per month Qualification: 12th Pass Experience: Freshers & Experienced Both Can Apply Shift Timing: 9:00 AM - 6:00 PM Week Off: Sunday (Fixed) Interested Candidates, Apply Now! Contact Person: Sonam Pathre Call / WhatsApp: 8595974460#Hiring #CustomerSupport #TeluguJobs #DelhiJobs #FreshersHiring #KirtiNagar #JobOpening

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsBangaloreMangaloreBelagaviBallariBidarHubaliKalaburgiKoppalMysoreShivamoggaJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

We are looking for a dedicated Call Center Executive in Hyderabad. This full-time position is suitable for both fresh graduates and those with up to six years of experience. The role focuses on delivering excellent customer service and support through effective communication.nnKey Responsibilities:nn1. Customer Support: Engage with customers via phone to address inquiries and resolve issues promptly, ensuring a positive experience.n2. Information Management: Maintain accurate records of customer interactions and transactions in the system to ensure follow-ups and track issues effectively.n3. Problem-Solving: Analyze customer concerns and provide appropriate solutions, ensuring customer satisfaction and adherence to company policies.n4. Communication: Clearly convey information regarding products and services, actively listen to customer needs, and provide informative responses.nnRequired Skills and Expectations:nnCandidates must possess excellent communication skills to interact effectively with diverse customers. A strong ability to listen, understand, and address customer concerns is essential. Proficiency in using computer systems and handling databases is required for managing customer interactions. As a Call Center Executive, you should demonstrate patience, empathy, and a proactive attitude while handling customer queries. Being a graduate is essential for this role, and a willingness to learn and adapt in a fast-paced environment will be advantageous.

Join our team as an Airport Ticketing Executive in Patna, India. This position is ideal for individuals eager to start their career in the aviation industry, offering a dynamic work environment and opportunities for growth.nnKey Responsibilities:n- Ticketing Services: Process and manage ticket bookings efficiently, ensuring customers receive their tickets on time.n- Customer Support: Assist passengers with inquiries, providing them with accurate information about flights, schedules, and services.n- Documentation: Ensure all necessary documentation is accurately completed for ticketing and compliance with aviation regulations.n- Problem Resolution: Address and resolve any issues related to bookings or passenger concerns promptly to maintain customer satisfaction.nnRequired Skills and Expectations:nCandidates should have a minimum educational qualification of 10th pass and be open to individuals with 0 to 5 years of experience. Strong communication skills are essential, as you will interact with customers regularly. A positive attitude and a customer-first mindset are vital for success in this role. Additionally, attention to detail is crucial for processing ticket orders accurately and adhering to airline policies. Adaptability and the ability to work under pressure are also necessary to thrive in a fast-paced airport environment. The role requires you to work full time from the office, contributing to a collaborative team atmosphere.

We are seeking a motivated Airport Executive to join our team in Jaipur, India. This full-time position is ideal for individuals looking to start or advance their careers in the aviation industry.nnKey Responsibilities:nn1. Customer Service: Assist passengers with inquiries and provide information to enhance their travel experience at the airport. This involves greeting passengers and guiding them through check-in, boarding, and other airport processes.nn2. Coordination: Work collaboratively with various teams, including security, ground staff, and airlines, to ensure smooth airport operations. This includes relaying important information and helping manage passenger flow efficiently.nn3. Handling Issues: Address any passenger concerns or complaints swiftly and professionally. You will act as a first point of contact to resolve issues and escalate matters when necessary.nn4. Administrative Tasks: Perform various administrative duties, such as maintaining records and reports related to passenger services and airport operations.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to interact effectively with passengers and staff. A positive attitude and problem-solving abilities are essential, as the role involves dealing with diverse customer needs. Attention to detail and the ability to work in a fast-paced environment are also important. This role is suitable for individuals who have completed their 12th grade and have up to 5 years of experience, although freshers are encouraged to apply.

We are looking for dedicated individuals to join our team as Airport Staff in Delhi, India. This full-time position is ideal for anyone with a passion for the aviation industry, whether you are just starting your career or have up to five years of experience.nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in, boarding, and any queries they may have, ensuring a positive travel experience.n n2. Baggage Handling: Safely handle and transport passenger luggage, ensuring it is loaded and unloaded from aircraft efficiently.n n3. Safety and Security: Adhere to all safety protocols and airport regulations, conducting routine checks to ensure a secure environment for all travelers.nn4. Coordination: Work closely with other airport departments to ensure smooth operations, maintaining effective communication at all times.nn5. Problem Solving: Address passenger concerns and resolve issues quickly and effectively, providing support as needed.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th grade education. We welcome applicants with no prior experience, as training will be provided. Good communication and interpersonal skills are crucial for interacting with diverse passengers. A positive attitude, teamwork spirit, and the ability to work in a fast-paced environment are essential. The role demands individuals who are reliable and capable of managing multiple tasks efficiently.

Join our dynamic team as an Airlines Cabin Crew member in Chandigarh, India. This full-time position is ideal for individuals passionate about customer service and travel, with a focus on creating a positive in-flight experience for passengers.nnKey Responsibilities:nn- Passenger Assistance: Greet and assist passengers, ensuring they feel comfortable and welcome throughout their journey.n- Safety Protocols: Follow safety procedures and protocols to ensure the well-being of all passengers and crew members.n- In-flight Service: Provide food and beverage services, attending to passenger requests to enhance their travel experience.n- Emergency Preparedness: Stay alert and ready to act swiftly during emergencies, conducting safety demonstrations, and managing onboard situations effectively.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to interact with passengers and team members clearly and effectively. A friendly and approachable demeanor is essential for creating a welcoming atmosphere. Attention to detail is important for following safety guidelines and providing quality service. Flexibility with work hours is expected, as this role may require working in shifts, including weekends and holidays. A minimum of a 12th-grade education is required, and prior experience is preferred but not mandatory, making this an excellent opportunity for those looking to start a career in the aviation industry.

Urgent Hiring for Domestic Blended Process (Email + Calling) in Sector-63, Noida!> Company: Bright Future RPD Hiring Solutions (Hiring for Client - Ison Xperiences)> Job Role: Process Associate / Blended Executive (Email + Voice)> Job Location: Sector-63, Noida (Work From Office)> Salary: 18,650 CTC Fixed Salary)> Eligibility & Requirements:> Minimum 6 months of relevant experience required.> Good English communication skills are mandatory.> Qualification: Undergraduate or Graduate in any stream.> Immediate joiners preferred.> Shift Timings & Work Details:> Shift Timings: 8:00 AM to 8:00 PM (Any 9 Hours shift as per business requirements).> Working Days: Rotational week-offs.> Interview / Office Address:> B-4/5, B Block, First Floor, Sector-63, Noida> How to Apply / Contact Details:> Interested candidates can directly call or share their resume on WhatsApp to:> Contact Person: Rajan Sharma> Contact Number / WhatsApp: 8595974460> Agency: Bright Future RPD Hiring Solutions

> Hiring for Customer Support (Blended Process) - Sector 62, Noida> Company: Bright Future RPD Hiring Solutions (Hiring for Client - Ison Xperiences Pvt Ltd)> Profile: Customer Support Executive (Email + Calling)> Location: Sector-63, Noida (Work From Office)> Salary: 19,000 - 21,000 CTC> Requirements:> Must be a Graduate.> Minimum 1 Year of Experience in Customer Support (Blended / Voice / Email).> Good communication skills mandatory.> Immediate joiners preferred.> Contact Details:> Contact Person: Rajan Sharma> Agency: Bright Future RPD Hiring Solutions

Bright Future RPD Hiring Solutions is actively hiring energetic and communication-focused Customer Service Executives for one of our reputed client companies in the Loan Settlement process based at Noida Sector 3. Freshers and experienced candidates looking for immediate joining with a fixed Sunday off are encouraged to apply!Key Responsibilities:Handle customer inquiries professionally and provide appropriate solutions and guidance.Manage customer interactions regarding process guidelines and account updates.Maintain high standards of customer satisfaction through strong communication skills.Follow call scripts and internal standard operating procedures accurately.Maintain daily customer interaction records and update tracking details.Key Requirements & Eligibility:Minimum Qualification: Undergraduate / Graduate (Any Discipline).Experience: Freshers & Experienced candidates (0 to 2+ years).Communication: Good proficiency in Hindi & English.Joining: Immediate joiners preferred.Working Schedule: 6 Days Working with Fixed Sunday Off.Salary & Compensation:In-Hand Salary: 20,000 - 25,000 / monthAnnual CTC: 2.40 Lakhs - 3.00 Lakhs P.A. + Performance IncentivesContact & Interview Details:Contact Person: Rajan SharmaHow to Apply: Direct Call or WhatsApp your updated CV for an immediate interview slot.

Key Responsibilities:** Maintain and process client documentation (KYC, account opening forms, nomination forms, etc.)* Coordinate with the Relationship Managers and Sales team for timely data entry and follow-ups.* Update and manage CRM systems, Excel sheets, and other reporting tools.* Assist in transaction processing for mutual funds, insurance, and demat services.* Ensure compliance with SEBI/IRDA/AMFI regulations.* Prepare MIS reports and summaries for management.* Handle customer service backend tasks like updating details, resolving queries (non-voice).* Manage filing, scanning, and digital record keeping.Required Skills & Qualifications:** Graduate in Commerce, Finance, or related field.* Minimum 1 year of experience in financial operations/back office (freshers with good skills can apply).* Strong knowledge of MS Excel, email drafting, and CRM usage.* Basic understanding of financial products like mutual funds, insurance, SIP, Demat etc.* Good communication and coordination skills.Key Traits We Value:** Accuracy & attention to detail* Discipline & time management* Trustworthiness & data confidentiality* Team player attitudeOffice Timing Monday to Saturday (9:30 to 6:00)

6- days workingOffice Timming id 10:00-7:00CRMCRM ToolsGood communication skillsMS OfficeCoordination skillsFollow upsKey skills:Order & Lifecycle Management:Customer Retention & Engagement:Database Management:Conflict Resolution

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsKolkataGuwahatiImphalCooch BeharDurgapurSiliguriAizwalGangtokDimapurJorhatJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsJammuSrinagarLehShimlaKangraKullu-ManaliAmritsarBathindaJalandharLudhianaJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-25,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.