Business Operations Job Vacancies in Navi Mumbai

We are seeking a General Manager Service to oversee and enhance our service operations. This role is essential for ensuring customer satisfaction and improving service efficiency.**Key Responsibilities:**- **Manage Service Operations:** Oversee daily service operations, ensuring all processes run smoothly and meet company standards.- **Team Leadership:** Lead and mentor the service team, fostering a collaborative environment that encourages professional growth and high performance.- **Customer Relationship Management:** Build strong relationships with customers, addressing their needs and concerns promptly to enhance satisfaction and loyalty.- **Performance Analysis:** Monitor and analyze service metrics to identify areas for improvement, implementing strategies to achieve operational excellence.- **Budget Management:** Develop and manage the service budget, ensuring resources are allocated effectively and cost-control measures are in place.- **Technical Support Coordination:** Coordinate with the technical support team to troubleshoot and resolve service issues efficiently.**Required Skills and Expectations:**Candidates should have a minimum of 5 to 10 years of experience in service management or a related field. A diploma in a relevant area is necessary. Strong leadership and communication skills are crucial, along with a hands-on approach to problem-solving. Candidates should be customer-focused, with a proven ability to enhance service delivery. A good understanding of service metrics and the ability to analyze data for continuous improvement is also essential. The role demands a strong commitment to quality and the capability to work well in a fast-paced environment.

Job Overview: As a Business Development Manager in the fintech industry, your primary responsibility is to drive the growth and expansion of the company's products and services. You will play a crucial role in identifying new business opportunities, building relationships with key stakeholders, and developing strategies to achieve revenue targets and market share growth. This role requires a deep understanding of financial technology, excellent communication skills, and a strategic mindset.Key Responsibilities: Conduct comprehensive market research to identify trends, opportunities, and potential areas for expansion within the fintech sector. Analyze competitor offerings and market dynamics to formulate effective strategies. Develop and implement a business development strategy aligned with the company's goals and objectives. Create and manage a pipeline of leads and opportunities to ensure consistent revenue growth. Build and maintain strong relationships with existing clients and key partners. Identify and engage with potential clients, understanding their needs, and proposing tailored fintech solutions. Stay up-to-date with the company's products and services, understanding their features, benefits, and competitive advantages. Effectively communicate product information to clients and prospects. Meet or exceed sales targets and revenue goals. Negotiate contracts, pricing, and terms with clients while ensuring profitability. Collaborate with cross-functional teams, including product development, marketing, and customer support, to ensure successful client onboarding and satisfaction. Maintain accurate records of sales activities, client interactions, and market research. Provide regular reports to management on business development progress and results. Stay informed about relevant industry regulations and compliance requirements. Ensure that all business development activities adhere to legal and regulatory guidelines.

We are looking for an entry-level Business Operations Associate to support coordination between business teams, client SPOCs, and product/technical teams. This role involves learning telecom billing integrations, internet product workflows, and working with tools like Google Analytics, MIS, data analytics platforms, and issue resolution processes. The candidate will assist in product documentation and ensure smooth operations for apps, games, and other digital products.

Qualifications & Requirements: Experience: 3-4 years in business operations, telecom billing integration, or internet productmanagement. Proficiency with telecom billing systems and integration processes. Experience with digital tools like Google Analytics, Appsflyer, Google Ads Manager, and productanalytics will be added advantage. Familiarity with app and game distribution platforms and design tools like Canva. Excellent communication and problem-solving skills, with a focus on issue escalation andresolution. Strong understanding of revenue tracking, data analytics, and reporting.

Primary Responsibilities:A. Risk and quality Management Preparation of Governance and Executive meeting packs for meetings managed/led by RQM including recording minutes/ actions. This would be across all Legal Entities (Entity Boards, UK&I Ops Exec, Risk & Governance Forum in UK, Global Risk & Governance Forum) Support preparation of GRE Quarterly Top Risk Review meeting with senior management Manage and report Complaints referenced to RQM mailbox, including creating and maintaining any SOP documents. Support First Line Risk Events Coordinator for managing and reporting risk events across GRe Global Manage any Conflict of Interest referenced in mailbox/ Navex system and report in lines with agreed protocols. Manage and report CPD and Mandatory Training completion to various BU forums. Work along with RQM director in Organising workshops, agendas action plans and outputs for RQM led meetings and forums. Support RQM Director on managing Internal Audit MAPS Support RQM director with RQM Dashboards for OpsExec presentationsB. Operational Excellence Analyse the end-to-end process and introduce process improvements in OT3 (as applicable) to enable processes to perform efficiently and reliably, ensuring service levels are maintained Design Operational Development Program for the leadership and wider teams to enhance skills and capabilities in driving operational excellence Reduce cost through eliminating inefficiencies, optimizing processes and leveraging automation / AI Drive on operational improvements/excellence as means to enhance client experience and continuous improvement cultureWork Mode- Hybrid(2 weeks WFO and vice versa)Shift timing- 6.30am to 2.30pm and 2.30pm to 10.30pm

Setting goals and developing plans for business and revenue growth. Researching, planning, and implementing new target market initiatives. Researching prospective accounts in target markets. Pursuing leads and moving them through the sales cycle.

PAN India Head: Operations & Developments. Handling Facility & Operation Team Handling/ Client Visits/ Business Developments/ Management Reports/ Team Control