Banking Officer Fresher Jobs in Mumbai

As an Assistant Manager at Axis Bank, you will be responsible for assisting in the efficient and effective management of branch operations, customer service, and business development activities. You will play a key role in ensuring a superior banking experience for customers while adhering to regulatory guidelines and bank policies.Key Responsibilities:Customer Service:Provide excellent customer service to address inquiries, resolve complaints, and ensure customer satisfaction.Assist customers in understanding various banking products and services offered by Axis Bank.Proactively engage with customers to identify their financial needs and offer suitable solutions.Branch Operations:Assist in managing day-to-day branch operations, including cash handling, account opening, and maintenance activities.Ensure compliance with regulatory requirements and internal policies and procedures.Supervise and train branch staff to maintain operational efficiency and service standards.Business Development:Support the Branch Manager in achieving branch targets for deposits, loans, and other financial products.Identify opportunities for cross-selling and upselling Axis Bank products to existing and potential customers.Participate in marketing and promotional activities to enhance the bank's visibility and attract new business.Team Management:Provide guidance and support to branch staff to enhance their performance and productivity.Foster a positive work environment that promotes teamwork, collaboration, and professional growth.Reporting and Compliance:Prepare reports on branch performance, customer feedback, and other relevant metrics.Ensure adherence to regulatory guidelines, KYC norms, and risk management practices.Qualifications and Skills:Bachelor's degree in Business Administration, Finance, or related field.Prior experience in banking or financial services preferred.Strong communication, interpersonal, and leadership skills.Sound knowledge of banking process

Primary Responsibilities: Customer Engagement: Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters: Meet the defined objectives of the Portfolio managed by the respective VRM Sales: Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality: Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely submission of financial transactions & requests. Adherence to set processes of updating customer interactions in CRM next. MIS Reporting: Ensure timely submission