Phone Banking Officer

0 - 5 Years
20 Openings
Not Disclosed
Face-to-Face interview
Chennai - Mumbai - Noida

Key Skills

Sales International Voice Inbound Voice Process Voice Process O BPO Voice International BPO

Apply

Job Description

Hiring for Phone banking officer.

Location: - Noida/Chennai/Mumbai

Shift Timing: - 24/7 rotational shifts and week offs. No Night shifts for females

No transport facility is provided

Only Annual performance bonus and no monthly incentives

Key Responsibilities:

· Be the best for our customers by

- Displaying complete onus to customers€™ queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

· Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

· Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts

Qualifications:

Optimal qualification for success on the job is:

· Graduate or Postgraduate from a recognized institution.

· 0- 5 years relevant role in voice customer service.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

· Proficiency in systems related to Banking transactions and services.

· Good communication skills in both English and local language.

· Excellent lead generation and conversion skill.

· Ability to handle pressure and meet deadlines.

· Ability to successfully work as a part of a team.

· High sales orientation to meet the sales targets consistently.

· Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Interested can contact on