Hiring for Phone banking officer.
Location: - Noida/Chennai/Mumbai
Shift Timing: - 24/7 rotational shifts and week offs. No Night shifts for females
No transport facility is provided
Only Annual performance bonus and no monthly incentives
Key Responsibilities:
· Be the best for our customers by
- Displaying complete onus to customers€™ queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
· Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
· Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
· Graduate or Postgraduate from a recognized institution.
· 0- 5 years relevant role in voice customer service.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
· Proficiency in systems related to Banking transactions and services.
· Good communication skills in both English and local language.
· Excellent lead generation and conversion skill.
· Ability to handle pressure and meet deadlines.
· Ability to successfully work as a part of a team.
· High sales orientation to meet the sales targets consistently.
· Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.
Interested can contact on
Experience
0 - 5 Years
No. of Openings
20
Education
Graduate (B.A, B.Arch, B.B.A, B.Com, B.Sc)
Role
Phone Banking Officer
Industry Type
Banking / Financial Services / Stock Broking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office