As an Air Ticketing Staff member, you will play a crucial role in helping customers book their flights and ensuring a smooth travel experience. Key Responsibilities:- **Booking Air Tickets**: You will assist customers in selecting and reserving flights according to their travel plans and preferences, ensuring they have the best options available.- **Customer Assistance**: You will answer queries related to flight schedules, fares, and policies, providing timely and accurate information to enhance customer satisfaction.- **Ticket Modifications**: You will help customers with changes to their existing bookings, such as rescheduling or canceling flights, following company procedures to ensure compliance.- **Payment Processing**: You will handle payments for ticket purchases, ensuring all transactions are processed accurately and securely.- **Record Keeping**: You will maintain organized records of bookings and customer interactions, ensuring easy access to information for future reference.- **Collaboration with Team**: You will work closely with other team members, sharing information and strategies to improve service delivery.Required Skills and Expectations:- Basic computer skills are essential, as you will use software to manage bookings and customer information.- Good communication skills, both verbal and written, are important for interacting with customers and providing clear information.- A customer-oriented attitude, with the ability to understand and meet customer needs, is critical for success in this role.- Patience and problem-solving abilities will help you assist customers effectively, especially when handling any issues that may arise.- A willingness to learn and adapt to the fast-paced environment of air ticketing helps in growing within the role.
We are seeking a dedicated and motivated Air Ticketing Executive to join our team in Purnia. This position is ideal for candidates with little to no experience in the field but who possess a keen interest in travel and customer service. The role requires a strong commitment to assisting customers with their travel needs.**Key Responsibilities:**- **Booking Air Tickets**: You will assist customers in reserving and purchasing air tickets, ensuring they select the best options based on their travel preferences and budget.- **Customer Service Support**: Provide exceptional service to clients by answering inquiries about flights, baggage policies, and travel-related questions, ensuring a smooth travel experience.- **Ticket Modifications and Cancellations**: Handle requests for changes to existing bookings or cancellations, following company policies and procedures to ensure customer satisfaction.- **Maintaining Records**: Keep accurate records of ticket sales and customer interactions to ensure all transactions and information are properly documented.- **Coordinating with Airlines**: Collaborate with various airlines to obtain the latest information on schedules, fares, and promotions to provide clients with up-to-date options.**Required Skills and Expectations:**- A minimum education level of 10th pass is essential for this role. - Strong communication skills, both verbal and written, are necessary to interact effectively with customers and airline representatives.- A basic understanding of computer systems and proficiency in using booking software will be beneficial.- You should be detail-oriented and able to handle multiple tasks efficiently while maintaining accuracy.- A passion for travel and a desire to help people plan their journeys will make you a great fit for our team.
As an Air Ticketing Executive, you will play a vital role in managing and coordinating ticket reservations for our customers. Your primary responsibilities will include:- **Booking and issuing tickets:** You will assist customers in booking air tickets and ensure that all details are accurately recorded and confirmed.- **Handling customer inquiries:** Respond to customer questions and provide information about flights, ticket prices, and general travel queries to ensure a satisfactory experience.- **Managing cancellations and refunds:** Process cancellations and refund requests according to company policies while ensuring compliance with airline regulations.- **Updating and managing databases:** Keep accurate records of bookings and customer information in the system, ensuring data is current and accessible for future reference.- **Coordinating with airlines:** Liaise with various airline representatives to resolve booking issues and stay updated on flight schedules and availability.- **Promoting travel deals:** Inform customers about ongoing promotions and packages that might be beneficial for their travel plans.For this role, we expect candidates to possess the following skills:- **Good communication skills:** You should be able to clearly convey information and provide excellent customer service both verbally and in writing.- **Attention to detail:** Accuracy in booking and issuing tickets is crucial to avoid errors that could impact customer travel.- **Basic computer skills:** Proficiency in using computers and common office software is essential for managing bookings and records efficiently.- **Problem-solving abilities:** You should be able to quickly address and resolve customer issues or inquiries effectively.- **Team player:** Collaboration with colleagues and external partners is key to ensuring a smooth booking process. Candidates with a passion for travel and customer service are encouraged to apply, regardless of their previous experience.
An Airport Ticketing Executive assists passengers with flight reservations, ticket issuance, rebooking, and cancellations. They provide information on fares, schedules, and airline policies, ensure accurate data entry, handle customer queries professionally, and comply with airport and airline procedures while delivering excellent customer service.
We are looking for 25 Air Ticketing Staff Posts in Patna, Gaya, Darbhanga, Bhagalpur, Muzaffarnagar, Begusarai, Bihar, Katihar, Hajipur, with deep knowledge in Customer Relationship, Air Ticketing, Ticket Booking and Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management
Air Ticketing Staff is responsible for assisting customers with their flight bookings, making reservations, issuing tickets, and managing customer enquiries. They must have excellent customer service skills and be able to effectively communicate with customers to understand their travel needs and preferences.Key responsibilities include:- Assisting customers with booking flights, making reservations, and issuing tickets- Providing accurate information on flight schedules, prices, and availability- Handling customer enquiries and resolving any issues or problems.