Air Ticketing Executive Job Vacancies in Kalimpong

Key Responsibilities:

1. Process Ticket Sales: Handle inquiries and bookings for air travel tickets from customers.

- Assist customers in selecting the best flights, seat availability, and fare options.

2. Provide Customer Service: Address customer queries, resolve issues, and provide assistance related to air travel.

- Ensure customer satisfaction by offering reliable and accurate information on flight schedules, policies, and procedures.

3. Manage Reservations: Make, modify, and cancel flight reservations as per customer requests.

- Coordinate with airlines to secure the desired booking and ensure that reservations are accurately recorded.

4. Coordinate with Airlines: Communicate with airlines to check for flight availability, pricing, and make bookings.

- Collaborate with airline representatives to resolve issues related to bookings, refunds, and cancellations.

Required Skills and Expectations:

1. Good Communication Skills: Ability to effectively communicate with customers to understand their requirements and provide assistance.

2. Attention to Detail: Keen eye for detail to accurately process bookings, reservations, and other travel-related requests.

3. Basic Computer Skills: Proficient in using computer systems to access booking platforms, enter data, and manage reservations.

4. Customer Focus: Strong customer service orientation to ensure that customer queries and issues are promptly addressed and resolved.

5. Adaptability: Ability to work in a dynamic and fast-paced environment, handling multiple tasks simultaneously while maintaining professionalism.

As an Airport Ticketing Staff in Kalimpong, you will be responsible for providing excellent customer service, handling air ticketing procedures, and booking tickets for travelers. You will build and maintain strong relationships with customers to ensure their travel needs are met efficiently and accurately. The role requires a 10th pass education with no experience necessary, as training will be provided. Strong communication and interpersonal skills are essential for this position, along with attention to detail and the ability to work well under pressure. The role is full-time and based in an office setting, requiring dedication and a proactive approach to customer service.

- Responsible for issuing, reissuing, and canceling air tickets for clients: This involves handling booking requests, verifying passenger information, and processing payments accurately and efficiently.

- Assist customers with flight inquiries and provide information on flight schedules, fares, and availability: Requires excellent communication skills to ensure clear and helpful assistance to customers.

- Coordinate with airlines to make reservations, changes, and special requests on behalf of clients: This involves liaising with airline representatives to ensure smooth travel arrangements for customers.

- Handle customer complaints and issues regarding flights, reservations, and ticketing: Requires problem-solving skills and patience to address customer concerns effectively.

- Ensure compliance with airline policies and regulations: This includes staying informed about airline rules and procedures to ensure all ticketing processes are done correctly and in accordance with industry standards.

Required Skills and Expectations:

- Strong attention to detail and accuracy in ticketing processes.

- Excellent communication skills to assist clients effectively.

- Ability to work under pressure and multitask in a fast-paced environment.

- Knowledge of air ticketing systems and software.

- Ability to work in a team and collaborate effectively with colleagues and airline representatives.