We are seeking a Ticketing Manager to oversee ticket sales and customer service in our Jaipur office. This role is ideal for candidates with a passion for travel and excellent organizational skills.
Key Responsibilities:
1. Manage Ticket Sales: You will handle the sale of tickets for various travel services, ensuring accuracy and efficiency in processing transactions.
2. Coordinate with Customers: Communicating with customers to understand their travel needs and offer suitable ticket options will be essential in this role.
3. Maintain Records: You will keep detailed records of ticket sales, customer interactions, and inventory to ensure all information is up to date.
4. Provide Customer Support: Assisting customers with inquiries, changes, and complaints about their travel arrangements will be part of your daily tasks to ensure customer satisfaction.
5. Collaborate with Team: Working closely with travel agents and other team members to streamline processes and resolve issues effectively will be important.
Required Skills and Expectations:
Candidates should have strong communication skills and a friendly demeanor to engage effectively with customers. Attention to detail is essential for accurate ticket processing. Basic computer skills, such as familiarity with ticketing software and online booking systems, will help in daily tasks. A positive attitude and the ability to work in a fast-paced environment are also important for success in this role. Experience in customer service or travel-related roles will be an advantage, though not mandatory.