Job description:
Job Summary
The Telecaller is responsible for making and receiving calls to customers or prospects to promote products/services, generate leads, resolve queries, and support sales or customer service goals. The role requires strong communication skills, patience, and the ability to handle rejection professionally.
Key Responsibilities
- Make outbound calls to prospective customers from provided databases or leads
- Answer inbound calls and address customer queries or complaints
- Explain products, services, and offers clearly to customers
- Persuade potential customers to make a purchase or schedule appointments/meetings
- Maintain and update call records, customer details, and follow-up status in CRM or registers
-Achieve daily/weekly/monthly call and conversion targets
- Follow up with leads that haven't converted yet
- Escalate unresolved issues to the concerned department or senior staff
- Maintain a polite, professional, and patient tone in every interaction
- Adhere to scripts, compliance guidelines, and company policies during calls
Required Skills
Excellent verbal communication skills (in relevant language(s), ., Hindi/English)
Good listening skills and ability to handle objections
Basic computer knowledge (MS Office, CRM software)
Patience and ability to handle rejection or difficult customers
Time management and multitasking ability
Persuasive and confident speaking style
Qualifications
Minimum: 10th/12th pass or Graduate (depending on company requirement)
Prior experience in telecalling/telesales/customer service preferred , Female Candidate preferred.
Comfortable working with call scripts and targets
Key Skills to Highlight in a Job Posting
Communication skills
Sales/persuasion ability
CRM/data entry
Target-driven mindset
Multilingual ability (if applicable)
Salary & Perks (example structure)
Fixed salary + incentives based on targets achieved
Fresher not apply- experience candidate only
Work Location: Physics Wallah Sasaram, Bihar
Experience
1 - 5 Years
No. of Openings
10
Education
12th Pass
Role
Telecaller
Industry Type
Call Centre / BPO / ITES / LPO
Gender
Female
Min Age
20 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
Physics wallah sasaram center
Walk-in Date
06/09/2026 - 12/09/2026
Walk-in Time
10:30 AM - 03:00 PM