12th Pass Freshers For Telecaller

position: loan recovery telecaller

department: collections / recovery

location: as required

experience: 03 years (fresher/experienced both can apply)

job summary

a loan recovery telecaller is responsible for contacting customers with overdue loan payments, reminding them of outstanding dues, negotiating payment plans, and ensuring timely recovery while maintaining professionalism and compliance with company and rbi guidelines.

key responsibilities

make outbound calls to customers regarding overdue emis or loan payments.

explain outstanding amounts, due dates, and penalties clearly.

persuade and motivate customers to make payments on time.

negotiate and arrange suitable payment plans when required.

maintain accurate records of calls, follow-ups, and customer commitments.

resolve customer queries related to loan accounts, interest, or penalties.

escalate complex cases to seniors or field recovery teams.

adhere to company rules, rbi collection guidelines, and call quality standards.

meet daily/weekly/monthly targets for payment collections and follow-ups.

skills & competencies

good communication skills (hindi/english/regional language).

ability to handle difficult conversations with patience and confidence.

basic understanding of loan products (personal loan, business loan, credit cards, etc.).

negotiation and persuasion skills.

computer literacy (ms excel, crm, calling software).

target-oriented and self-motivated.

eligibility criteria

minimum 12th pass; graduation preferred.

experience in loan, banking, nbfc, or recovery processes is an advantage.

fresher candidates with good communication skills can also apply.

salary range

10,000 18,000 per month (varies by city).

incentives based on recovery performance (can be high).

work environment

office-based calling job.

6-day working.

requires patience, discipline, and strong follow-up skills.

drop cv at

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Tele Caller

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office