Freshers For Telecaller - Ahmedabad

key responsibilities:

1. payment collection

contact customers via phone, email, or messaging platforms to follow up on overdue payments and outstanding balances.

negotiate and implement payment plans or resolutions to ensure timely recovery while maintaining customer goodwill.

maintain accurate records of customer interactions, payment commitments, and follow-up schedules in crm systems.

coordinate with internal teams such as billing, accounts, and legal for escalation in case of disputed or unresolved payments.

2. customer relationship management

provide prompt responses to customer queries related to billing, payment modes, and account status.

offer assistance and solutions to ensure a smooth customer experience, while adhering to company policies and financial procedures.

build rapport and trust with customers by demonstrating professionalism, empathy, and reliability.

educate customers on payment options, policies, and benefits to improve customer satisfaction and reduce payment delays.

3. reporting and documentation

maintain detailed logs of all interactions, payment follow-ups, and customer feedback.

prepare periodic reports on collection status, outstanding accounts, and customer satisfaction metrics for management review.

identify patterns or issues leading to delayed payments and suggest process improvements.

4. compliance and policy adherence

ensure adherence to internal processes, data privacy guidelines, and statutory requirements while handling customer accounts.

escalate fraudulent or non-compliant behavior to relevant authorities within the organization.

________________________________________

key skills & competencies:

excellent communication and negotiation skills in english and local languages.

customer service orientation with patience and empathy.

analytical mindset to assess payment issues and propose actionable solutions.

ability to multitask and manage a high volume of customer interactions.

proficiency in ms office, crm tools, and communication platforms.

problem-solving, resilience, and a positive attitude in high-pressure situations.

________________________________________

educational qualifications:

graduation in any discipline.

experience in customer service, tele-calling, or accounts collection is preferred.

________________________________________

experience:

13 years experience in collections, customer support, or tele-sales, preferably in financial, retail, or service industries.

________________________________________

performance indicators:

timely collection targets met or exceeded.

positive customer feedback and repeat interactions.

reduction in overdue accounts and disputes.

accurate reporting and crm updates.

________________________________________

working hours & other details:

full-time position.

may require flexible hours based on customer availability.

• Experience

  0 - 3 Years

• No. of Openings

  2

• Education

  12th Pass, B.A, B.C.A, B.B.A, B.Com, B.Sc

• Role

  Tele Caller

• Industry Type

  Agro Chemical / Fertilizers / Pesticides

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  2nd Floor 206 , Bhat Circle Radhe Fortune , S.P Ring Road , Airport - Gandhinagar, Highway, Ahmedaba