Freshers For Telecaller - Ahmedabad

Key Responsibilities:

1. Payment Collection

- Contact customers via phone, email, or messaging platforms to follow up on overdue payments and outstanding balances.

- Negotiate and implement payment plans or resolutions to ensure timely recovery while maintaining customer goodwill.

- Maintain accurate records of customer interactions, payment commitments, and follow-up schedules in CRM systems.

- Coordinate with internal teams such as Billing, Accounts, and Legal for escalation in case of disputed or unresolved payments.

2. Customer Relationship Management

- Provide prompt responses to customer queries related to billing, payment modes, and account status.

- Offer assistance and solutions to ensure a smooth customer experience, while adhering to company policies and financial procedures.

- Build rapport and trust with customers by demonstrating professionalism, empathy, and reliability.

- Educate customers on payment options, policies, and benefits to improve customer satisfaction and reduce payment delays.

3. Reporting and Documentation

- Maintain detailed logs of all interactions, payment follow-ups, and customer feedback.

- Prepare periodic reports on collection status, outstanding accounts, and customer satisfaction metrics for management review.

- Identify patterns or issues leading to delayed payments and suggest process improvements.

4. Compliance and Policy Adherence

- Ensure adherence to internal processes, data privacy guidelines, and statutory requirements while handling customer accounts.

- Escalate fraudulent or non-compliant behavior to relevant authorities within the organization.

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Key Skills & Competencies:

- Excellent communication and negotiation skills in English and local languages.

- Customer service orientation with patience and empathy.

- Analytical mindset to assess payment issues and propose actionable solutions.

- Ability to multitask and manage a high volume of customer interactions.

- Proficiency in MS Office, CRM tools, and communication platforms.

- Problem-solving, resilience, and a positive attitude in high-pressure situations.

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Educational Qualifications:

- Graduation in any discipline.

- Experience in customer service, tele-calling, or accounts collection is preferred.

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Experience:

- 1-3 years- experience in collections, customer support, or tele-sales, preferably in financial, retail, or service industries.

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Performance Indicators:

- Timely collection targets met or exceeded.

- Positive customer feedback and repeat interactions.

- Reduction in overdue accounts and disputes.

- Accurate reporting and CRM updates.

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Working Hours & Other Details:

- Full-time position.

- May require flexible hours based on customer availability.

• Experience

  0 - 3 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Tele Caller

• Industry Type

  Agro Chemical / Fertilizers / Pesticides

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  2nd Floor 206 , Bhat Circle Radhe Fortune , S.P Ring Road , Airport - Gandhinagar, Highway, Ahmedaba