Vertex Infosoft Solutions Pvt Ltd

Mohali, Punjab

Provide product related support to ship/office staff.Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.Manage end-user client relationship on a day to day basis.Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriatelyLearn and be proficient with advanced user configuration optionsBe able to deploy applications and troubleshoot defectsAbility to understand the client's business requirements.Able to determine problems and deliver known solutions with a high level of customer satisfaction.Provide 24/7 coverage, work in alternating shifts of day, evening and night.Occasional travel/sail required for onsite implementations on vessel or office.Provide trainings/demonstrations of company products to international clientele.

Experience in .NET Framework 4.0, 4.5, N-tier applications, C#, VB.NET, MVC, Razor views, ASP.NET, ADO.net, and Web API. Experience in working with SQL Server and ability to design and optimize SQL stored procedures. Strong Knowledge of the concepts associated with modern technologies like JSON, HTML5, REST, AJAX and their applications. Knowledge of writing Object Oriented JavaScript and other client side frameworks like angular.js, Sync fusion, Kendo, will be an added advantage