as a sales relationship manager, you will be responsible for acquiring, managing, and nurturing relationships with customers to achieve sales targets for banking products. you will play a key role in driving revenue growth by identifying customer needs, offering suitable banking solutions, and ensuring a high level of customer satisfaction.
**key responsibilities:**
1. **customer acquisition & sales:**
- identify and acquire new customers for various banking products including savings accounts, credit cards, loans, insurance, and investment products.
- conduct sales calls and presentations to potential customers to understand their financial needs and recommend suitable products.
- achieve and exceed sales targets set by the organization.
2. **relationship management:**
- build and maintain strong, long-term relationships with existing customers.
- act as the primary point of contact for customers, providing them with personalized service and addressing their banking needs.
- regularly follow up with clients to ensure satisfaction and address any issues or concerns.
3. **cross-selling & up-selling:**
- identify opportunities for cross-selling and up-selling additional banking products and services to existing customers.
- promote digital banking solutions and educate customers on the benefits of using online and mobile banking services.
4. **market research & analysis:**
- stay informed about market trends, competitor activities, and industry developments to identify new sales opportunities.
- provide feedback to the management team regarding customer preferences and product performance.
5. **compliance & risk management:**
- ensure all sales activities comply with the banks policies, regulatory requirements, and ethical standards.
- perform due diligence on customer profiles and transactions to prevent fraud and mitigate risks.
6. **reporting & documentation:**
- maintain accurate records of sales activities, customer