property manager residential complex
location: [insert location]
reports to: residents welfare association (rwa) / general manager
objective
to efficiently manage and maintain all operations of a six-building gated residential complex, ensuring seamless facility upkeep, resident satisfaction, vendor efficiency, and compliance with statutory and safety norms.
key responsibilities
facility & maintenance management
oversee daily operations and maintenance of all buildings, amenities (clubhouse, gym, pool, garden, play area), and common areas.
plan and monitor preventive maintenance for electrical, plumbing, hvac, fire safety, stp, wtp, elevators, and dg sets.
coordinate and supervise contractors for housekeeping, pest control, landscaping, and other services.
ensure energy efficiency and sustainable practices (waste segregation, water recycling, led retrofits, etc.).
vendor & staff supervision
supervise on-site staff housekeeping, technicians, gardeners, and security personnel.
manage vendor contracts, renewals, and performance evaluations.
ensure compliance with service level agreements (slas) and timely payment processing.
maintain discipline, grooming, and attendance records of all deployed staff.
resident relations & communication
serve as the primary liaison between residents and the rwa/management.
handle resident queries, complaints, and service requests with prompt resolution.
communicate notices, updates, and maintenance schedules through the belle vie app and other digital channels.
promote community engagement and uphold harmonious living standards.
financial & budget oversight
prepare annual operating and maintenance budgets in coordination with the rwa.
monitor expenses and control costs without compromising service quality.
verify vendor invoices and coordinate with the accounts team for timely payments.
assist in tracking maintenance collections and support periodic financial audits.
compliance, safety & security
ensure compliance with local municipal, fire, and environmental regulations.
oversee safety audits, equipment inspections, and statutory renewals.
implement fire and disaster management protocols and conduct regular mock drills.
coordinate with the security agency for gate control, visitor management, and delivery vendors (zomato, swiggy, etc.).
administration & reporting
maintain updated records of contracts, maintenance logs, asset registers, and complaints.
prepare monthly reports on facility status, expenses, and improvement recommendations.
implement process improvements to enhance operational efficiency.
qualifications & skills
graduate in facility / property / business management or related field.
minimum 5 years of experience in residential property or society management.
strong communication, leadership, and vendor management skills.
proficiency in ms office, erp/facility management software, and society management apps.
knowledge of statutory compliances, safety protocols, and municipal regulations.
personal attributes
resident-focused and service-oriented
proactive problem solver
strong coordination and multitasking skills
high integrity, accountability, and attention to detail
3 - 8 Years
1 Openings
3.0 - 6.0 Lac/Yr
Face-to-Face interview
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