Key Accounts Manager

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Purpose of the job (brief summary):

A Partner account managers main role is to retain his assigned customers and nurture those key relationships over time. Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.

Key Tasks/Responsibilities:

1. Looking after assigned customers, professionally provide information about products and services, take/ cancel orders, or obtain details of complaints and provide solutions.

2. Record Opportunities with existing customers and convert them into sales and maintain total lifecycle of orders till delivery and pick up till the point of getting paid.

3. Become a single point of contact with customer and coordinate with internal departments and teams to give customer a seamless experience.

4. As we are a rental organization, our main goal is to keep up with the latest developments at customer end and ensure you know everything about their requirements, new important contacts at the customer side& new projects of customer. New projects will be converted to leads and opportunities for further business.

5. Chase for unpaid invoices and resolve issues to maintain outstanding within credit limit of customer.

6. Regularly update extensions of pickups of orders with the customer and update in CRM

7. On pickups, usually there are missing components for which estimates are generated, one is expected to leverage the relationship with the customer and invoice the estimates and get paid.

8. One important role is to upsell our other products to the same customer and increase the revenue per customer per month.

9. This profile is all about relationship building with the customers and ensuring the customer regularly orders and is fulfilled with their requirement from time to time.

10. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting

Experience : 1 - 6 Years

No. of Openings : 5

Education : B.Tech/B.E

Role : Key Accounts Manager

Industry Type : Banking / Financial Services / Stock Broking

Gender : [ Male / Female ]

Job Country : India