Inbound Customer Service

Mahindra Insurance Brokers Limited

Job Location: MBP-Mahape ,Navi Mumbai

Designation: Call Taker

Qualification: Graduation Mandatory

Job Type: Full Time

Salary: Rs. Lakhs Annual CTC + Benefits

Age: Below 29

IMMEDIATE JOINING

ON COMPANY PAYROLL

Responsibilities:

Candidate will be a part of big project.

Answering to incoming calls.

Identify and escalate issues to supervisors.

Research, identify and resolve citizen complaints using applicable software

Route calls to appropriate resources.

Document all call information according to standard operating procedures

Complete call logs and reports.

Keep records of all conversations in our call center database in a comprehensible way.

Meet personal or team qualitative and quantitative targets.

Ensure you follow the customer service script provided by the company for uniformity.

Requirements:

1. Need Confident Candidates who can handle calls efficiently.

2. Strong phone and verbal communication skills along with active listening in Marathi, English & Hindi.

3. Should be comfortable working in rotational shifts [Day rotational shifts for Females].

4. Should be comfortable working from office.

5. Should have basic knowledge of Computers.

Interview Rounds:

1. HR Round

2. Typing Test [require minimum 25 Gross & 70% Accuracy]

3. Final round with Operations Manager

Interview Venue -

MAHARASHTRA EMERGENCY RESPONSE SYSTEM (MERS)

Millennium Business Park, Building No. 7, 4th floor

MIDC Industrial Area Sector 3, Mahape, Navi Mumbai.

Landmark- Opp. Mango Suites

Time: 10 to 5

Strictly formals

Bring updated Resume

Kindly contact us on below numbers between am to pm -

** Selection will be done on the basis of communication skills in Marathi, English & Hindi.

Experience : 0 - 1 Years

No. of Openings : 200

Education : Any Bachelor Degree, B.A, B.B.A, B.Com, B.Ed, B.Sc, B.Tech/B.E

Role : Inbound Customer Service

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India