Inbound Customer Service

Mahindra Insurance Brokers Limited

job location: mbp-mahape ,navi mumbai

designation: call taker

qualification: graduation mandatory

job type: full time

salary: rs. lakhs annual ctc + benefits

age: below 29

immediate joining

on company payroll

responsibilities:

• candidate will be a part of big project.

• answering to incoming calls.

• identify and escalate issues to supervisors.

• research, identify and resolve citizen complaints using applicable software

• route calls to appropriate resources.

• document all call information according to standard operating procedures

• complete call logs and reports.

• keep records of all conversations in our call center database in a comprehensible way.

• meet personal or team qualitative and quantitative targets.

• ensure you follow the customer service script provided by the company for uniformity.

requirements:

1. need confident candidates who can handle calls efficiently.

2. strong phone and verbal communication skills along with active listening in marathi, english & hindi.

3. should be comfortable working in rotational shifts [day rotational shifts for females].

4. should be comfortable working from office.

5. should have basic knowledge of computers.

interview rounds:

1. hr round

2. typing test [require minimum 25 gross & 70% accuracy]

3. final round with operations manager

interview venue -

maharashtra emergency response system (mers)

millennium business park, building no. 7, 4th floor

midc industrial area sector 3, mahape, navi mumbai.

landmark- opp. mango suites

time: 10 to 5

strictly formals

bring updated resume

kindly contact us on below numbers between am to pm -

** selection will be done on the basis of communication skills in marathi, english & hindi.

• Experience

  0 - 1 Years

• No. of Openings

  200

• Education

  B.A, B.B.A, B.Com, B.E, B.Ed, B.Sc, Any Bachelor Degree

• Role

  Inbound Customer Service

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office