Key Responsibilities
Greet guests warmly on arrival and ensure a positive first impression
Perform check-in and check-out procedures efficiently
Handle room reservations, cancellations, and modifications
Answer phone calls, emails, and walk-in inquiries professionally
Provide information about hotel services, facilities, and local attractions
Coordinate with housekeeping, maintenance, and other departments
Handle guest complaints and resolve issues promptly or escalate when needed
Maintain accurate guest records and billing information
Process payments, issue invoices, and manage cash/card transactions
Ensure front desk area is clean, organized, and presentable
Follow hotel policies, safety procedures, and confidentiality standards