We are seeking a dedicated and experienced Duty Supervisor to oversee daily operations in our Perth office. The ideal candidate will have 4 to 10 years of relevant experience and a diploma in a related field.
The Duty Supervisor will be responsible for managing staff, ensuring smooth operation flow, and delivering excellent customer service.
Key Responsibilities:
- **Staff Management:** Supervise and support team members, ensuring tasks are completed correctly and efficiently. Provide training and guidance to new staff, promoting a cooperative work environment.
- **Operational Oversight:** Monitor daily activities and workflows, addressing any issues that arise and implementing solutions promptly. Ensure that all operations align with company policies and standards.
- **Customer Service Excellence:** Interact with customers to address inquiries and resolve complaints. Foster a positive environment that encourages repeat business and enhances customer satisfaction.
- **Reporting and Documentation:** Maintain accurate records of operations, staff performance, and incidents. Prepare and present reports to management, reflecting the days activities and areas of improvement.
Required Skills and Expectations:
The ideal candidate should possess strong leadership abilities, excellent communication skills, and problem-solving capabilities. You should have a keen attention to detail and be able to handle challenging situations calmly and effectively. A focus on teamwork and the ability to motivate others will be key to your success in this role. Your experience must demonstrate a commitment to maintaining high standards and delivering results.