Customer Support Executive - Mumbai

Phadke Health Tech Pvt. Ltd.

We are looking for a Customer support executive to join our expanding team of employees in the home healthcare industry. We are looking for candidates who are proactive and enthusiastic about managing customers, from queries to sales. We are looking for an individual who thinks out of the box to capture and convert leads. They should have a warm, reliable personality while speaking to customers. Candidates who are experts in MS Office, speak fluent English and have prior experience will be preferred.

Responsibilities

Here is a full list of responsibilities:-

1. Capture accurate client information and service requirements

2. Coordinate with the operations team

3. Adapt communication strategies as per the clients prior behavior, service requirements, payment preferences and communication modes.

4. Maintain & update the client database regularly

5. Manage customers from enquiry to service termination

6. Follow up with customers for feedback and reviews

7. Manage billing through MS Excel and coordinate with the accounting department

8. Should be proactive while dealing with the client

9. Should be able to complete tasks on time as per the Management

10. Come up with strategies and ideas for the growth of the organization

Candidates with the following qualities would be preferred

- Good business communication skills Oral and Written

- Pleasing personality

- Fluent English

- Creative & Adaptive Thinking

- Prior Experience of 2 years

Experience : 2 - 3 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Hospitals / Medical / Healthcare Equipments

Gender : [ Male / Female ]

Job Country : India