Phadke Health Tech Pvt. Ltd.

Dadar, Mumbai

We are looking for a Customer support executive to join our expanding team of employees in the home healthcare industry. We are looking for candidates who are proactive and enthusiastic about managing customers, from queries to sales. We are looking for an individual who thinks out of the box to capture and convert leads. They should have a warm, reliable personality while speaking to customers. Candidates who are experts in MS Office, speak fluent English and have prior experience will be preferred. ResponsibilitiesHere is a full list of responsibilities:-1. Capture accurate client information and service requirements2. Coordinate with the operations team3. Adapt communication strategies as per the clients prior behavior, service requirements, payment preferences and communication modes.4. Maintain & update the client database regularly5. Manage customers from enquiry to service termination6. Follow up with customers for feedback and reviews7. Manage billing through MS Excel and coordinate with the accounting department8. Should be proactive while dealing with the client9. Should be able to complete tasks on time as per the Management10. Come up with strategies and ideas for the growth of the organizationCandidates with the following qualities would be preferred - Good business communication skills Oral and Written- Pleasing personality- Fluent English- Creative & Adaptive Thinking - Prior Experience of 2 years