Hiring Freshers || Customer Support Executive

Joules to watts

Fresher
100 Openings
2.3 - 3.5 Lac/Yr
Posted 1 days ago
Online interview
Mumbai - Bangalore

Key Skills

Good Communication Skills Customer Relationship Customer Care Customer Support Customer Handling Customer Service BPO Voice Telephone Handling

Apply

Job Alert Similar Jobs Share

Job Description

Job Responsibilities:-

Provide Tier 2 support to customers via calls, emails, and chats

Ensure 100% issue resolution and customer satisfaction

Follow escalation procedures for unresolved issues

Handle outbound calls as per client requirements

Perform candidate verifications and recruitment support (fresh/rehires)

Navigate and assist customers on self-service portals

Maintain SLA, data quality, and call documentation standards

Required Skills:-

Good technical aptitude and ability to learn quickly

Excellent verbal and written communication skills

Familiarity with tools like ServiceNow, ERP systems, MS Office, and Internet Explorer

Prior BPO experience preferred (not mandatory)

Interview Process: Versant (Score 58+), Communication Discussion