customer service executive

Nexmax

Responsibilities:

Promptly address incoming customer queries through various communication channels, such as phone calls, what's-app, and live chat.

Demonstrate a deep understanding of our products/services to effectively respond to customer inquiries.

Analyze customer concerns and provide accurate, timely, and effective resolutions

Engage with customers in a courteous and professional manner, actively listening to their concerns.

Utilize persuasive communication skills to convince customers of the value and benefits of our products/services.

Work towards achieving high rates of successful call closure, ensuring customer satisfaction

Stay updated on product/service knowledge to enhance the ability to address customer queries.

Experience : 1 - 5 Years

No. of Openings : 10

Education : Higher Secondary, Vocational Course, Diploma, Any Bachelor Degree, B.A

Role : customer service executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India