Nexmax

PoipetCambodia

Responsibilities:Promptly address incoming customer queries through various communication channels, such as phone calls, what's-app, and live chat.Demonstrate a deep understanding of our products/services to effectively respond to customer inquiries.Analyze customer concerns and provide accurate, timely, and effective resolutionsEngage with customers in a courteous and professional manner, actively listening to their concerns.Utilize persuasive communication skills to convince customers of the value and benefits of our products/services.Work towards achieving high rates of successful call closure, ensuring customer satisfactionStay updated on product/service knowledge to enhance the ability to address customer queries.