SR. Executive- Service

Multitech Product Pvt Ltd

3 - 8 Years
1 Openings
Not Disclosed
Face-to-Face interview
Delhi NCR

Key Skills

Mass Communication Interpersonal Skills Problem Solving Microsoft Office Suite Time Management Skills

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Job Description

01 customer interaction

• act as the primary point of contact for customers, addressing their

inquiries, concerns, and requests promptly and professionally.

• provide information about products, services, and company

policies to customers.

02 issue resolution

• handle and resolve customer complaints and issues with empathy

and efficiency.

• collaborate with internal teams to address and resolve servicerelated problems.

03 service management

• process customer orders, requests, and transactions accurately and

in a timely manner.

• monitor and track service delivery to ensure it meets or exceeds

customer expectations.

• invoice submission and payment follow up.

04 record keeping

• maintain accurate records of customer interactions, transactions,

and feedback.

• prepare and submit reports on service performance and customer

satisfaction metrics.

05 team handling

• coordinate and train all team members working at different sites.

• manpower handling

Experience
3 - 8 Years
No. of Openings
1
Education
Any Master Degree, B.A, B.Arch, B.B.A, B.C.A, B.Com, B.E, B.Ed, B.Sc, B.Tech
Role
Customer Service Executive
Industry Type
Manufacturing / Production / Quality
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
hr1@multitechdesiccant.com

About Multitech Product Pvt Ltd

Multitech Products Pvt. Ltd. was established by a team of engineers with an aim to cater to various requirements of packaging products in various industries. It could achieve extremely good attention in short span of time by various industries for packaging their valuable products. Multitech Products is a leading packaging solutions and packaging products manufacturer. We provide our customers with innovative and reliable packaging solutions to meet their unique needs.