Air Exports Customer Service

Job Responsibilities:

Customer Service:

·        Act as the primary point of contact for air export customers, addressing inquiries and providing timely information regarding shipments.

·        Build and maintain strong relationships with clients, ensuring customer satisfaction and retention.

·        Coordinate with internal teams to ensure seamless communication and execution of customer requests.

AWB Documentation:

·        Prepare and process Air Waybills (AWBs) and related documentation for air export shipments.

·        Ensure compliance with all regulatory requirements and company policies for air freight documentation.

·        Verify the accuracy of shipment details, including weights, dimensions, and descriptions, ensuring they match with the AWB and other relevant documents.

Coordination and Logistics:

·        Collaborate with airlines, ground handlers, and other stakeholders to facilitate smooth air export operations.

·        Monitor the status of shipments and provide updates to customers regarding their cargo.

·        Assist in resolving any issues or discrepancies that may arise during the shipment process.

Administrative Support:

·        Maintain accurate records of all documentation and correspondence related to air export shipments.

·        Generate reports on shipment status, customer inquiries, and other relevant metrics as required.

·        Assist in the billing process for air export shipments, ensuring timely invoicing and payment collection.

Continuous Improvement:

·        Identify opportunities for process improvements in customer service and documentation practices.

·        Stay updated on industry trends, regulations, and best practices related to air freight and logistics.

 

Qualifications:

·        Bachelor’s degree.

·        Minimum 2-5 years of experience in air exports, freight forwarding, customer service.

·        Strong understanding of air freight processes and documentation, including AW

• Experience

  3 - 7 Years

• No. of Openings

  1

• Education

  Graduate (Certificate/Diploma/Others, B.Com, B.Ed)

• Role

  Customer Service Executive

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Office No. 205, Enterprise Centre,