Bright Lead Solutions Limited

Chennai, Tamil Nadu

- Building and maintaining profitable relationships with key customers.- Resolving customer complaints quickly and efficiently.- Keeping customers updated on the latest job opportunity.- Meeting with managers in the organization to plan strategically.- Expanding the customer base by cross-selling.- Understanding key customer individual needs and addressing these.Qualification:- A bachelors degree in administration or a related field.- A minimum of 1 years experience.- Excellent communication skills.- Proficient in all Microsoft applications.- Flexible to work- A team player with leadership skills.- Maintain a positive attitude focused on customer satisfaction.

- Assist in the formulation of strategies to build a lasting digital connection with consumers- Plan and monitor the ongoing company presence on social media (Twitter, Facebook, Instagram, Linkedin and Youtube)- Launch optimized online adverts through Google Adwords, Facebook to increase company and brand awareness- Be actively involved in SEO efforts (keyword, image optimization etc.)- Prepare online newsletters and promotional emails - Provide creative ideas for content marketing and update website- Measure performance of digital marketing efforts using Google Analytics- Acquire insight in online marketing trends and keep strategies up-to-dateRequirements- Proven experience as Digital Marketing Executive- Excellent understanding of digital marketing concepts and best practices- Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM- Perfect knowledge of Google Analytics Tools- Skills and experience in creative content writing- Analytical mindset and critical thinking- Excellent communication skills- BSc/BA in marketing or relevant field

- Respond promptly and professionally to incoming customer inquiries in person, by phone, or by WhatsApp, or By Messenger, or by email- Maintain an updated knowledge of the organization's services- Document customer interactions when necessary, compiling documents and forwarding information to interested parties- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance- Assist customer by explaining company service and answering any questions they may have- Establish and maintain good rapport with customers by using positive language and anticipating their needsQualifications for Customer Service Associate:- 1+ years of previous customer service experience a plus- Friendly and welcoming manner with clients and other members of the customer service team- Familiarity with customer-relationship management (CRM) software programs a plus - Ability to explain complex concepts in a clear, simple manner to customers- Strong command of written and verbal English- Excellent organizational and multitasking skills- Ability to maintain a calm and polite manner in stressful situations- Willingness to cooperate with customers and management to resolve any issues that may arise