Customer Service Representative (Freshers) Navi Mumbai

JOB DESCRIPTION:

Job Summary:

Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.

Broad Responsibilities/ Major Deliverables:

€¢ Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat

€¢ Listening to and understanding the customer€™s requirements

€¢ Provide product / service details & benefits to Customers

€¢ Providing end to end solutions to the customer

€¢ Asking the correct questions €“ probing and prompting the customer wherever required

€¢ Timely and accurate capturing all the information given by the customer

€¢ Timely follow up with Brands as per Escalation matrix till closure

€¢ Staying current with knowledge of products/ processes & services offered by the client

€¢ Ensure full adherence to all the quality parameters and SOP

€¢ Cooperate with other Team members, SMEs and Team Leaders.

Ensure 100% adherence to schedule

€¢ Escalating the call to the team leader / manager, wherever desirable

€¢ Handling irate / demanding customers where necessary, in a tactical manner

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Reliable tech park,Airoli-Navi mumbai