Conneqt Busines solutions

Hyderabad, Telangana

JOB DESCRIPTION:Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.Broad Responsibilities/ Major Deliverables: Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat Listening to and understanding the customers requirements Provide product / service details & benefits to Customers Providing end to end solutions to the customer Asking the correct questions probing and prompting the customer wherever required Timely and accurate capturing all the information given by the customer Timely follow up with Brands as per Escalation matrix till closure Staying current with knowledge of products/ processes & services offered by the client Ensure full adherence to all the quality parameters and SOP Cooperate with other Team members, SMEs and Team Leaders.Ensure 100% adherence to schedule Escalating the call to the team leader / manager, wherever desirable Handling irate / demanding customers where necessary, in a tactical manner

Qualifications Requires a minimum of 10+2 or HSC or GraduateExperience Freshers/0-6 months in service industryAge 18 years onwardsTechnical Skills Good Typing Skills -Min of 15 WPM /75 % Accuracyadept at operating computers & familiarity with Internet is desiredAptitude Process orientation, Systems thinking.Key CompetenciesAverage/ Good communication skills depending on process, have pleasing telephone etiquettes, Customer focus, and willingness to learn.JOB DESCRIPTION: Job Summary:Inbound customer services calls, Back office, Email, E-Com and Outbound for Retail and Banking Processes.Broad Responsibilities/ Major Deliverables: Taking/Handling Inbound Customer calls, Outbound calls, Emails, Chat Listening to and understanding the customers requirements Provide product / service details & benefits to Customers Providing end to end solutions to the customer Asking the correct questions probing and prompting the customer wherever required Timely and accurate capturing all the information given by the customer Timely follow up with Brands as per Escalation matrix till closure Staying current with knowledge of products/ processes & services offered by the client Ensure full adherence to all the quality parameters and SOP Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule Escalating the call to the team leader / manager, wherever desirable Handling irate / demanding customers where necessary, in a tactical mannerProcess : InboundLocation & Salary Details : Location Openings CTC RangeHyderabad 350 13.5k to 16kBangalore 75 18k to 20 kPune 370 16.7 k to 17.5kMumbai 600 16.7 k to 18 kMohali 70 14kNoida 80 15.5KKolkata 160 13 k to 14kJamshedpur 150 11.2kQualifications Requires a minimum of 10+2 or HSC or GraduateExperience Freshers/0-6 months in service industryAge 18 years onwardsProcess : InboundLocation & Salary Details : Location Openings CTC RangeHyderabad 350 13

We are looking for 80 Customer Care Executive Posts in Mumbai, Maharashtra, fresher, with deep knowledge in fresher and Required Educational Qualification is: Higher Secondary