Fresher hiring for Customer Care Executive

TechQunba Solutions

we are looking for an international customer representative to join our team at techqunba solutions private limited. the role offers - and involves managing customer calls, delivering outstanding customer service related to software & it services. join us for a great work environment with various opportunities for career growth.

key responsibilities:

manage incoming and outgoing calls in a professional manner.

respond to customer inquiries, complaints and concerns with a problem-solving mindset.

log customer interactions and track follow-ups.

offer timely and relevant solutions to resolve customer issues.

collaborate with team members to escalate and address more complex concerns.

meet key performance metrics including call handling time, customer satisfaction and resolution rates.

job requirements:

the minimum qualification for this role is graduate and 0 - 4 years of experience. the role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. candidates must be open to a 5 days working week during the night shift.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  HR@TechQunbasolutions.com