TechQunba Solutions

Ajmer Road, Jaipur

We are looking for an International Customer Representative to join our team at Techqunba Solutions Private Limited. The role offers 15000 - 40000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

As an ARA- Sales in our team, you will play a key role in managing and optimizing our clients business accounts through effective communication, proactive strategies, and data-driven insights. You will be responsible for executing B2B sales processes, utilizing your convincing skills and CRM expertise to drive successful outcomes for our clients.

We are seeking a dedicated and customer-focused Customer Support Associate to join our dynamic team. As a CSA, you will be responsible for providing outstanding customer service to our clients, resolving their queries, and ensuring a smooth customer experience.