Customer Care Executive - Full Time

Role Summary

We are looking for a Customer Care Executive to handle customer queries, resolve complaints,

and ensure a high level of customer satisfaction. The ideal candidate will be a good

communicator, patient listener, and problem solver.

Key Responsibilities

 Handle incoming calls, emails, chats, and social media queries from customers.

 Provide accurate product/service information and resolve customer concerns promptly.

 Maintain records of customer interactions and update CRM systems.

 Coordinate with internal teams to resolve escalated issues.

 Follow up with customers to ensure their concerns are resolved.

 Suggest process improvements to enhance customer experience.

Requirements

 1-2 years of experience in customer service, preferably in FMCG, D2C, or e-

commerce.

 Excellent verbal and written communication skills in English and Hindi

 Strong problem-solving and interpersonal skills.

 Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

 Prior experience in call center/BPO/e-commerce.

 Knowledge of order management, returns, and refunds process.

 Ability to remain calm and professional under pressure.

• Experience

  1 - 7 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  NSP DELHI