BPO Analyst Jobs

*Hiring for Quality Consultant / Quality Analyst**5 days working weekends off**Location: Gurugram (Work from Office)**Experience: 13 years in international voice or domestic cce**Salary: 1.5 2.75 LPA**Key Responsibilities*Conduct call audits and quality monitoringCoach agents to improve performance and customer experienceEnsure adherence to quality standards and processes*Eligibility*Graduate in any stream6 months international or 18 months domestic process experience (CSA/CSR/CSE)Strong English communication (verbal & written)Willing to work in a 247 international processSkills Required:Quality Audit, Call Monitoring, Quality AnalysisPerks:Travel reimbursementIn-house cafeteria & game zoneFree parkingInterview: 2 video rounds, same-day offer

Monitor and evaluate inbound and outbound voice calls to ensure quality and process compliance.Conduct regular call audits based on defined quality scorecards and SOPs.Provide detailed feedback and coaching to agents to improve call handling and customer experience.Identify quality gaps, root causes, and recommend corrective actions.Prepare and maintain daily, weekly, and monthly QA reports.Track agent performance trends and share insights with Team Leaders and Management.Participate in calibration sessions with operations and training teams.

For Customer operational analyst - US Telecom processInbound / Outbound - Voice Process*Salary: 23k in hand .Male/Female Both can ApplyFresher & Experienced Both Can ApplyQualification: Must be a Graduate*Shift: Night shifts - Cabs available 5 Days working(Work from Office Only)

First Meridian hiring Announcement Urgent Hiring and immediate joiners preferred. Grab the opportunity .We're Hiring for one of our prestigious clients Job Title: Analyst Sales Operations(Bangalore)Work location: Domlur BangaloreWork Mode: Work From Office(3 days/week, 2 days WFH) (for female employee cab will be provided if shift timings are between 8pm to 6am)Candidates must be flexible for APJ, EMEA, and AMER shifts (assigned post-training)Interview Mode: Face-to-Face is MUSTJob Description:About Business Unit:Within the Master Data Governance (MDG) Organization, the purpose of the role is for driving operational efficiency, governance & accuracy within the MDG organization.Specifically, streamlining business processes and leveraging best practices.Role Overview:Focus is on centralizing administrative and system support functions and increasing our responsiveness to our business customers. The MDG analyst provides support to all Dell Technologies Business Units including but not limited to Sales, Services, Channels, Finance and other downstream clients.Key Responsibilities:Ability to work rotational hours APJ, US, EMEASupport and maintain all incoming MDG requestsComplete assigned daily requests in line with the defined SLAHandle customer escalations carry out root cause analysis on escalations with effective response timesAnalyze complex and disparate sets of data to make timely fact-based decisions and recommendationsAbility to engage with stakeholders to understand their needsAssist in preparing important KPIsProvide End of Quarter support aligning with key business units EOQ support structuresParticipate in regular team forums providing process improvement ideas and possible group training opportunitiesPrepare and deliver clear and well- organized presentations to stakeholders/team/leadershipGood team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve resultsPerforms other duties as requiredEssential Requirements:Strong English and local language spoken and writtenStrong analytical and customer service skillsExcellent organizational as well as multi- tasking skillsSelf-initiation and creative thinkingExcel and PowerPointHigh sense of urgencyDesirable Requirements:Proficient in MS Office applicationsSQL experience a plus but not requiredMandatory SkillsWorked in data management background,Handled any type of data.Support Experience, Working experience in Sales and/or Marketing domainExcellent verbal, and written communication skills.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skillIncubment should have worked in any international BPOLet me know if you know of anyone who would be a fit for this roleInterested candidates mail your resume : mohit.kumar@firstmeridianglobal.com

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

Omega Healthcare (Head Office) HR - Bindu - 961158717733, Wind Tunnel Rd, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka 560017080 4155 7333https://maps.app.goo.gl/X5UBbLijt1nMCbd27*NOTE : KINDLY MENTION TOP OF RESUME - NAUKRI /Likitha* *WALK -IN INTERVIEW MONDAY TO FRIDAY, TIMING : 10:30AM TO 3: 30PM* **Note :Available to Answer call Between 10am to 3 : 30pm onlyMobile : 9741423556** Roles and ResponsibilitiesSalary : CTC 19000k to 21000k Call Payer (Insurance) to resolve claims (denial/non-denial) after review from PMS, internal system & process toward resolution (Payment, Adjustment & self-pay). Identify potential process improvements, trends, issues and escalate to Supervisor through calling. Follow the Workflow documentation like SOPs Update tracker, Issue Log and Trend logs. Be part of all the training session to gain knowledge towards RCM. Resolve complex patient account issues requiring investigation of system timeline comments, payer reimbursements and account transactions Identify the accounts which does not require calling and can be fixed by Analyst to resolve Logical thinking to identify the trends, resolve accounts for an error free account Identify payer issues and leads special projects to aggregate claim data for payer reprocessing and escalate complex payer issues to the lead billing specialist as necessary. Perks and Benefits Quarterly Incentives 5 days a week All US holidays along with Indian Holidays Very lucrative employee referral policyDesired Candidate Profile Freshers Graduates Good communication skills.

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

Benefit Details 2-Way Cab Service Available within 25 km radius Free Petrol Allowance Provided to eligible employees Unlimited Incentives Performance-based, uncapped earning potential Shift & Week Offs Rotational shifts, 5-day work week Career Growth Opportunities for promotion and skill development

Job Responsibilities:1. Analyze and interpret data to identify trends, patterns, and insights in BPO operations.2. Monitor and evaluate BPO processes and make recommendations for improvements.3. Collaborate with cross-functional teams to implement process enhancements and optimize performance.4. Develop reports and presentations to communicate findings and recommendations to key stakeholders.5. Ensure adherence to quality standards and service level agreements.6. Provide guidance and support to BPO team members on best practices and problem-solving strategies.7

Dear Candidate ,Give dynamic start to your career with VMS Group SECRET TECHNOLOGIES INDIA , we are looking for freshers and experienced candidates who want to make good career in IT or NON It field.Job Type: Full time.Eligibility criteria : Fresher /Experience 0-5 Year.Location : Pune. OR PAN INDIADesired Qualification - Any Bachelor degree Minimum BA ,B.Com - Commerce, B.E , B.Tech, M.Sc , M.C.A B.C.A ,Any Graduates, Post Graduates, can also apply. Should be comfortable to work any location of pune or Pan India.Your application for theTesting & DevelopmentBack Office / Data EntryTechnical Support, Non-Voice ProcessBDE (canadian, US, UK)-In HouseBusiness Development Executive, On FieldOperations/Customer Service , Customer Service (Web)BPO MNC and Domestic ( Hindi Marathi or Any local language)Accounts & Finance /Financial AnalystPosition stood out to us and we would like to invite you for a Face to face interview Telephone interview at our office to get to know you a bit better.You will meet with the MR. Prem Sir or Aishwarya Ma'am.The interview will last about 20 minutes and you'll have the chance to discuss the above position and learn more about our company. Please carry your updated resume at list Two CopiesDesired Candidate - Candidate should be Dynamic, Enterprising, Presentable with excellent communication and written skills.If candidate is interested please visit our office. Monday to Saturday 10 am to 5 pm bitwin anytime Meet- Prem Sir / Ms. Aishwarya Ma'am Interview Venue-building A -15th , city vista, foundation road, Kharadi, Pune, Maharashtra 411014We will take 2 rounds of an interview.-Contact No. 7066165593 Aishwarya Ma'am 7066147637 Prem Sir 1. HR Round and simple logic checking P.I round.2. Technical HR Final round by Senior HR Manager.Thanks & Regards SECRET TECHNOLOGIES INDIA VMS GROUP Placement / Contract Labour / Real EstateAddress -building A -15th , city vista, foundation road, Kharadi, Pune, Mahara

Kadel Labs is a first-of-its-kind Venture Studio in India. It is a global software technology system incubator with synergetic blend of IT Services and SaaS products under its portfolio. Since 2017, KL has grown organically (180+ employees and expanding) and served 200+ Customers. At the core, KL is a people's company. We serve clients by practicing an employee-centric culture and creating an environment where ideas, creativity, free-flowing communication and innovation is encouraged to create better products and services.Role: Senior Research AnalystsExperience: 2+ yearsLocation: UdaipurWe are seeking Senior Research Analysts with expertise in property research within the US mortgage industry. The ideal candidates will have experience in delivering high-quality research and analytical services related to property assessments, valuations, and market trends. This role involves analysing property data, conducting in-depth market research, and providing actionable insights to our clients.Property Research & Analysis: Conduct thorough research on residential and commercial properties, including property valuations, market trends, zoning laws, and property tax assessments.Data Collection & Interpretation: Gather data from multiple sources such as public records, real estate databases, and GIS (Geographic Information Systems) to provide accurate property insights.Reporting & Documentation: Prepare detailed research reports, property profiles, and presentations that highlight key findings and recommendations for clients.Client Engagement: Work closely with US-based clients to understand their property research needs, deliver custom reports, and ensure client satisfaction.Quality Control: Ensure accuracy, consistency, and completeness of property research data and reports.Market Trends Analysis: Monitor and analyze real estate market trends, neighborhood dynamics, and other factors that impact property values.Education: Bachelor's degree Experience:Min

Were Hiring: Soft Skills TrainerLocation: KotaSalary: Up to 40,000/monthTimings: 9 AM to 6 PM (6 days a week)Vacancies: 2 PositionsExperience Required: 2 YearsEducational Qualification: B.B.A, B.Com, M.B.A/PGDM, M.Com, Any Masters DegreeKey Skills Required:BPO Training, BPO Operations, BPO Analyst, BPO Manager, Soft Skills Trainer, Soft Skills TrainingContact us:Phone: 0926776-8888Email: info@grconsultancy.co.inJoin a leading NGO and contribute to impactful training programs. Apply now or share with someone who fits the role!#SoftSkillsTrainer #JobOpening #KotaJobs #CareerOpportunity #HiringNow

SALES INTERNSHIP 2Month (Remote/Work From Home) A Sales Intern, is someone who assists senior sales staff in an entry-level role while gaining experience in the field. Their duties include conducting research, attending meetings and making phone calls or responding to emails. Sales interns are the part of the sales team. They may assist the manager and senior staff by performing administrative and entry-level duties while they gain experience. Sales interns conduct research, make calls and send emails, update records, attend meetings, and help maintain client relationships, among other tasks. Our company is offering 60 days of internship in which candidates will be able to learn many roles and responsibilities. Sales Intern Responsibilities: Working closely with the manager or assigned staff member, and completing all allocated tasks. Conducting desktop research, or gathering information through surveys or by speaking to clients and staff. Attending and participating in meetings, workshops, events, and exhibitions. Liaising with clients, vendors, and suppliers on behalf of the company's managers. Updating documents and sales records. Reviewing sales performance against sales targets. Observing and carrying out sales processes. Identifying potential weaknesses and offering improvement suggestions. Assisting managers with negotiations. Keeping a log of everything learned and delivering presentations to staff and other stakeholders. Sales Intern Requirements: Degree in marketing and business Strong self-motivation. Ability to work alone or as part of a team. Ability to cope with rejection. Ability to remain calm in fast-paced environments. Superb interpersonal skills. A professional appearance.

see all jobs onhttps://sites.google.com/view/lsc-staffing-consultancy/homeVery Urgent All types of Jobs Executive level to Directer Level in IT and ITES Industries.BPO inbound, Blended, MIS, Accountant, TL, QA AM, OPS Manager Jobs in Thane, Pune Mumbai and Navi Mumbai, Banglore, Hyderabad, Chennai.Salary- 12k to 40k for ExecutiveTL to Director Levei- Salary 3.6lakh to 20lakhExperience/ fresher for bpoHSC/GraduateGood /average English or for Telugu, Tamil, Malayalam, Kannada, Hindi, English in Babgalore, Hyderabad, over all Mumbai.Day Shift for femaleday or 24/7 shift for maleProcess - BFSI, ITES, IT, Back-end, Work from Home only in Mumbai and Hyderabad.Mumbai/Thane - Metropolis Lab, Back office, MIS, BPO TL CSR Manager, Dialer Executive, IT Consultant, JAVA, PHP, Phone Banking Calling officer.BPO Companies- TL, QA, AM, Director, QTL, Quality Manager.Many Jobs HR Recruiter, Team Leader, AM HR.Accountant job in Malad Mumbai, Thane.HR Dinkarcall on 7507798844/7718840688 or send CV on-Lscglobaljobs@gmail.com

Training NH batchesRefresher TrainingsLearning & Development Team coordination

Respond promptly to customer inquiries via various channels, including phone, email, live chat, or social media platforms. Listen attentively to customer concerns and provide appropriate solutions or guidance. Assist customers in troubleshooting technical issues with products or services. Identify and escalate complex or unresolved issues to the relevant department or senior staff members. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints. Provide product information, pricing details, and delivery/shipping information to customers. Process orders, returns, exchanges, and refunds in accordance with company policies. Collaborate with other departments, such as sales, marketing, or technical support, to resolve customer issues effectively. Stay updated with product knowledge, company policies, and industry trends to provide accurate information to customers. Continuously strive to improve customer service and contribute to the development of customer support processes and procedures.

bpo Team Leader, Assistance Manager, Bpo Quality Analyst, Mis ExecutiveUrgent opening for the below mentioned positions QA No of requirement - 8Candidates should have QA exp in BPO Salary upto - 35 max Location - Malad and virar Team leaderNo of requirement - 10 Need candidates from insurance and real estate exp Salary upto - 35 max Location - Malad MISNo of requirement - 4Need candidates with good excel Maximum salary upto - 30 Location - Malad Assistant managerNo of requirement - 3Salary upto - 45 ( negotiable)Need candidates with life insurance exp Location - Malad TrainerNo of requirement - 2 Salary upto - 35 max Location - MaladFor More Information

Urgent Requirement for Call Centre Executive Saggio Insurance Marketing Pvt Ltd is hiring for Tele caller for Outbound calling for Life Insurance Salary: Rs 13000 to Rs 25000Monthly Incentives: 4000 to 6000 Pf & ESI Benefits Available1 Paid Leave Per month6days Working Fixed Salary + Incentive When the target is achieved the team is also taken on 2 domestic tourJob Timing: 10 AM to 6 PM Interview Timing: 11 AM to 4 PMWork from office Interview & Job Location: 23A Shivaji Road, 1st Floor, Times of India Building, Najafgarh Road Delhi-110015 Near by Company Name Saggio Insurance Marketing Pvt. Ltd.Contact Persona: HR Deepika SarkarContact Number : 8448223702,8447540787

Telecaller Role and ResponsibilityKnowing all the details of the product or service offerings.Regularly updating and obtaining the lists of individual contact details.Meet and exceed sales target set by the organization.Stay updated with market trends to better serve customers.Identify customer needs and provide solutions through the companys products and servicesBuild and maintain positive relationships with future prospects.Bringing clarification to the progress and performance-related expectations by conducting regular meetings.Conducting each function with the utmost respect, regardless of the behavior of the other.Keep record of every customer interaction and sales activities.

SALES INTERNSHIP 2Month (Remote/Work From Home) A Sales Intern, is someone who assists senior sales staff in an entry-level role while gaining experience in the field. Their duties include conducting research, attending meetings and making phone calls or responding to emails. Sales interns are the part of the sales team. They may assist the manager and senior staff by performing administrative and entry-level duties while they gain experience. Sales interns conduct research, make calls and send emails, update records, attend meetings, and help maintain client relationships, among other tasks. Our company is offering 60 days of internship in which candidates will be able to learn many roles and responsibilities. Sales Intern Responsibilities: Working closely with the manager or assigned staff member, and completing all allocated tasks. Conducting desktop research, or gathering information through surveys or by speaking to clients and staff. Attending and participating in meetings, workshops, events, and exhibitions. Liaising with clients, vendors, and suppliers on behalf of the company's managers. Updating documents and sales records. Reviewing sales performance against sales targets. Observing and carrying out sales processes. Identifying potential weaknesses and offering improvement suggestions. Assisting managers with negotiations. Keeping a log of everything learned and delivering presentations to staff and other stakeholders. Sales Intern Requirements: Degree in marketing and business Strong self-motivation. Ability to work alone or as part of a team. Ability to cope with rejection. Ability to remain calm in fast-paced environments. Superb interpersonal skills. A professional appearance.

Job Title: Quality Analyst BPO (Sales Experience)Company: Call 2 ConnectLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraJob Type: Full-time Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent performance, ensuring adherence to quality standards, and contributing to continuous improvement in service delivery.Key Responsibilities:Monitor and evaluate inbound/outbound sales calls and processes.Ensure compliance with quality and sales guidelines.Identify training needs and recommend process improvements.Provide constructive feedback and coaching to sales agents.Prepare daily/weekly/monthly quality reports and audits.Collaborate with team leaders and trainers to enhance agent performance.Ensure customer satisfaction benchmarks are consistently met.Candidate Requirements:Experience: Minimum 1 year as a Quality Analyst in a BPO, preferably in salesAge Limit: 25 to 35 yearsEducation: Graduate (any stream)Language: Fluent in English & Basic HindiGender: Male & Female Both eligibleShift Timing: Day Shift (09:30 AM 06:30 PM)Work Days: Monday to Saturday (Sunday Off)Interview Details:Mode: Face-to-FaceTime: 11:00 AM to 4:00 PMLocation: 401, Fourth Floor, Evershine Mall, New Link Road, Malad (West), Mumbai - 400064, MaharashtraSalary & Benefits:Salary: Up to 35,000/month (Negotiable based on experience)Incentives: Performance-based incentivesAnnual Increment & Appraisal PolicyHealth InsuranceProvident Fund (PF), ESI & PTWhy Join Us?Be part of a reputed BPO in the insurance & sales domainOpportunity to work in a quality-focused, performance-driven environmentFixed day shift and weekly Sunday offSupportive leadership and career development opportunitiesHow to Apply:Walk in for an interview during the mentioned time or contact the HR team for more details. Dont forget to bring your updated resume and valid ID.

Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets

Urgent hiring for International processDescription:- Voice process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on call- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at six-two-three-nine-zero-seven-four-five-zero-oneWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforces

Urgent hiring for International chat processDescription:- chat process- Minimum 12th Pass- Rotational Shifts- Rotational week offs- Work from Office- Immediate joining- 25-30 WPM typing speed- Cab facility is provided- Excellent english communicationResponsibilities:- Must be able to address customer specific problems- Maintain customer records and conversations- Answer incoming queries on chat- Able to resolve the problems and provide resolutions- should be able to communicate effectivelyHow to apply:Interested candidates may apply by sharing profiles.How to share profiles:Whats app profiles at eight-zero-eight-one-nine-five-seven-two-six-sevenWhat salary is offered:Starting salary is TWENTY thousand and can go upto THIRTY-thousand per monthWho can apply:Both Freshers and Experience can applyThis job is offered by CREST Group & Arcforce