Freshers For Customer Service Representative - Mumbai

Tikona Infinet Pvt ltd.

0 - 3 Years
6 Openings
Not Disclosed
Face-to-Face interview
Bhandup West, Mumbai

Key Skills

Customer Relationship Customer Service Collection Process Outbound Calling

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Job Description

responsibilities:

unt monitoring and identification:

monitor customer accounts to identify overdue payments and potential issues.

analyze payment history and identify trends.

omer communication and negotiation:

contact customers via phone, email, or mail to discuss overdue amounts and payment options.

negotiate payment plans and settlements.

explain billing statements and address customer inquiries.

recovery and resolution:

work with customers to resolve billing disputes and errors.

implement strategies to encourage timely payments.

maintain accurate records of all communications and actions.

liance and reporting:

ensure compliance with all relevant laws and regulations.

maintain accurate records of customer interactions and collection efforts.

generate reports on collection performance and account status.

omer service:

provide excellent customer service and maintain a positive customer experience.

address customer concerns and complaints promptly and professionally.