Freshers For Customer Service Representative - Mumbai

Responsibilities:

unt Monitoring and Identification:

Monitor customer accounts to identify overdue payments and potential issues.

Analyze payment history and identify trends.

omer Communication and Negotiation:

Contact customers via phone, email, or mail to discuss overdue amounts and payment options.

Negotiate payment plans and settlements.

Explain billing statements and address customer inquiries.

Recovery and Resolution:

Work with customers to resolve billing disputes and errors.

Implement strategies to encourage timely payments.

Maintain accurate records of all communications and actions.

liance and Reporting:

Ensure compliance with all relevant laws and regulations.

Maintain accurate records of customer interactions and collection efforts.

Generate reports on collection performance and account status.

omer Service:

Provide excellent customer service and maintain a positive customer experience.

Address customer concerns and complaints promptly and professionally.

• Experience

  0 - 3 Years

• No. of Openings

  6

• Education

  12th Pass

• Role

  Customer Care Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Corpora Building 3rd Floor, LBS marg Bhandup west