Tikona Infinet Pvt Ltd

Bhandup West, Mumbai

Responsibilities:1.Account Monitoring and Identification:Monitor customer accounts to identify overdue payments and potential issues. Analyze payment history and identify trends. 2.Customer Communication and Negotiation:Contact customers via phone, email, or mail to discuss overdue amounts and payment options. Negotiate payment plans and settlements. Explain billing statements and address customer inquiries. 3.Debt Recovery and Resolution:Work with customers to resolve billing disputes and errors. Implement strategies to encourage timely payments. Maintain accurate records of all communications and actions. 4.Compliance and Reporting:Ensure compliance with all relevant laws and regulations. Maintain accurate records of customer interactions and collection efforts. Generate reports on collection performance and account status. 5.Customer Service:Provide excellent customer service and maintain a positive customer experience. Address customer concerns and complaints promptly and professionally.

Telecalling collection process.