Urgent Requirement For CRM Manager

Job Summary

We are looking for a CRM Manager to manage client relationships, ensure smooth service delivery, coordinate with internal teams, and maintain high levels of client satisfaction. The candidate will act as the main point of contact for clients and ensure timely completion of projects and business commitments.

Key Responsibilities

Handle client communications through calls, emails, and meetings.

Build and maintain strong relationships with existing clients.

Coordinate with internal departments to ensure timely project completion.

Track client requirements and provide regular updates.

Resolve client concerns and ensure customer satisfaction.

Monitor project progress and service quality.

Maintain client records and CRM data accurately.

Follow up with clients for feedback and future business opportunities.

Support business growth through client retention and referrals.

Prepare daily, weekly, and monthly client activity reports.

Manage and guide the CRM team to achieve departmental goals.

Ensure smooth execution of company policies and client commitments.

Required Skills

Excellent Communication Skills

Client Relationship Management

Team Handling & Coordination

Problem-Solving Ability

Time Management

CRM Software Knowledge

MS Office & Reporting Skills

Customer Service Orientation

Qualification

Any Degree / MBA Preferred

Experience in CRM, Customer Support, Client Servicing, or Operations Management

• Experience

  3 - 9 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  CRM Manager

• Industry Type

  Editors / Journalism / Content

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  32/B chrystal plaza ,duthie school road, wcc junction,nagercoil